IT Production Support

hace 7 días


Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

The Apps Support Tech Lead Analyst plays a crucial role in collaborating with various technology teams to ensure seamless integration of functions to achieve objectives, identifying system enhancements, analyzing existing logic, troubleshooting issues, and implementing effective solutions. This professional possesses expertise in the field and deep understanding of application support principles. Responsibilities of this role include:

  • Formulating systems scope and objectives for complex application enhancements and issue resolution through thorough analysis
  • Collaborating with multiple technology areas and management teams to ensure integration of functions to meet goals
  • Working closely with stakeholders to determine system impacts and support requirements
  • Identifying risks, vulnerabilities, and security issues, proposing mitigation options
  • Acting as an advisor to junior analysts, providing guidance and allocating work
  • Directly influencing strategic decisions through advice and counsel
  • Performing in-depth analysis to define problems and develop innovative solutions
  • Providing complete support in compliance with laws, rules, and regulations

Qualifications for this role include:

  • 6-10 years of experience
  • Strong problem-solving and strategic thinking skills
  • Demonstrated leadership, interpersonal, and relationship-building skills
  • Service-oriented attitude
  • Ability to thrive in a fast-paced environment
  • Proficiency in technical tools and systems
  • Excellent interpersonal and communication skills

Required education is a Bachelor's/University degree, with a preference for a Master's degree.

The Engineering Lead is responsible for maintaining a robust ITSM support model, partnering with application development teams, Production Management, and Infrastructure teams. This position requires expertise in L3 and SMEs software platforms, with a strong background in IaC, Configuration Management, and scripting automation. Key responsibilities involve:

  • Leading critical incident resolutions and change management plans
  • Presenting Tooling and Platform remediation activities to the Architectural Forum
  • Implementing agile software engineering to promote a DevSecOps culture
  • Designing KPIs and technical requirements for IT support dashboards
  • Implementing reliable mechanisms such as autoscaling, balancing, and system resiliency
  • Leading technical teams to enforce ITSM procedures
  • Offering specialized guidance for new Tooling capabilities readiness assessment

The role also requires conversational English proficiency, providing support for production, application monitoring, and experience with monitoring tools like Splunk. Citi values diversity and encourages applicants from all backgrounds.


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