Software Services Director

hace 1 semana

Monterrey, Nuevo León, México Definity First A tiempo completo

We seek a highly skilledDirector of Services Operationsto join our dynamic team. As aremote positionbased inMonterrey, México

Responsibilities:

  • Responsible for the success of the service operation, including customer satisfaction, service excellence, and operational efficiency.
  • Ensure alignment with client objectives and expectations to guarantee successful project delivery.
  • Establish and maintain strong relationships with clients, to understand their needs and expectations and ensure the delivery of high-quality services that meet or exceed expectations.
  • Allocate resources optimally and plan capacities to maximize resource utilization.
  • Streamline processes to optimize resource utilization and reduce operational costs.
  • Provide leadership, guidance, and mentorship to the professional services operations team to foster a culture of excellence and professional development.
  • Develop and implement strategic plans and processes to optimize service delivery consistency and quality and enhance operational profitability.
  • Translate strategy into action, promoting innovation and best practices within the organization.
  • Develop and implement policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.
  • Provide leadership and mentorship to project managers and team members to foster a culture of continuous improvement and professional development.
  • Serve as a liaison between technical teams, clients, and other stakeholders to ensure effective coordination and achievement of business objectives.
  • Collaborate with other functional teams towards overall business objectives.
Qualifications:
  • Bachelor's or postgraduate degree.
  • Proven experience in a senior leadership role overseeing professional services operations in the Software Development and IT Services industry.
  • Proven track record of driving process improvement and operational efficiency.
  • Strong understanding of project management methodologies and best practices.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Experience managing cross-functional teams and collaborating with stakeholders at all levels of the organization.
  • Demonstrated ability to develop and implement strategic plans and initiatives to drive operational excellence.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Knowledge of relevant regulatory requirements and industry standards.

About Definity First
Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that translate into a successful business transformation.


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