Work Schedule
Other

Environmental Conditions
Office

Summarized Purpose:

This HR Ops Shared Services role is focused on delivery of the day-to-day HR related activities within the Colleague Services /HR Shared Service Center in assigned Tier 2 function.

They ensure quality of service and operational performance by working within the detailed processes and working with appropriate metrics and dashboards.

They will advance cases and partner with support functions such as Benefits, Payroll, Talent Acquisition, HR advisory, Compliance etc.

Knowledge, Skills and Abilities:

• Ability to research, interpret, and communicate HR policies, procedures, and programs
• Confidence to handle sensitive information and data effectively
• Critical thinking, problem solving, and judgment skills/ works independently
• Positive demeanor and willingness to learn
• Possess good listening skills and patience to work with all types of employees
• Individual should have high energy with the ability to coordinate/prioritize workload
• Fluent in reading/ writing/ speaking english; other languages skills a plus
• Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment

Qualifications:

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Physical Requirements:

• Frequently stationary for 68 hours per day.
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

Frequent mobility required.

• Occasional crouching, stooping, bending and twisting of upper body and neck.
• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 1520 lbs.
• Ability to access and use a variety of computer software developed both inhouse and offtheshelf.
• Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Frequently interacts with others to obtain or relate information to diverse groups.
• Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of intense concentration.
• Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multitask.
• Regular and consistent attendance.

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