Medical Information Associate I

hace 4 semanas


Tláhuac, Ciudad de México Thermo Fisher Scientific A tiempo completo

Summarized Purpose:

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer servce. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual's expertise, experience and training.

Essential Functions and Other Job Information:

  • Responds accurately and professionally to technical and medical information
  • Analyzes caller's questions to formulate an accurate and concise response
using client-approved resources and records inquiries and interactions in the

appropriate databases following organizational, client and regulatory

guidelines.

  • Identifies, records and triages adverse events and product complaints
according to organizational, client and regulatory guidelines and provides

additional support (including follow up) as needed.

  • Maintains knowledge of project and corporate policies and procedures
including client products, SOPs, protocols, GCPs, and all applicable regulatory

requirements.

  • Works with internal and external client contacts to resolve inquiries. As
needed, researches medical literature and drafts responses for such inquiries.

  • Provides administrative support as needed.

Education and Experience:

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification.
Technical positions may require a certificate.


Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years) including 1+ year of medical or life-sciences experience, training or education.

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.


Language:

Advanced/fluent English is mandatory.

Knowledge, Skills and Abilities:

  • Strong verbal and written communication skills
  • Strong language skills (comprehension, speaking, reading and writing)
  • Solid computer and keyboarding skills
  • Good interpersonal skills
  • Ability to work independently as well as part of a team.
  • Ability to interpret client provided medical and technical information
  • Organizational and time management skills
  • Ability to maintain a positive and professional demeanor in challenging circumstances.


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