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Digital Sales Engineer 2
hace 3 meses
The Digital Sales Engineer will engage with our customers though digital and remote sales tools to achieve the agreed sales targets. This person will be leading the interaction with customers that do not require periodic face to face contact or prefer to interact through coordinated digital platforms.
In this position, the ideal candidate always be available for customers via phone, email, or text and ensure full customer happiness in doing business with Emerson through our digital channels.
The role will be customer facing, to actively encourage the transition towards digital integration, self-servicing, and digital interactions with the e-commerce managers and other relevant partners, and act as the human point of contact behind the digital relationship.
As the main sales contact, the employee with the assigned customers, the employee will provide pre- and post-sales support, drive the account strategy, establish relationships with the customer counterparts, supervise and understand customer needs and, align Emerson's offerings to address them, in collaboration with experts and Industry Leaders.
In this role, your responsibilities will be In charge of achievement of Sales, Bookings and Gross Profit targets for the full Measurement Solutions Portfolio within the agreed segment of customers through different interactions. Own the bookings forecast for the segment and ensure monthly delivery of the volume dedication, as well as implement immediate recovery actions if any risk is identified Proactively work with customers to increase digital integration. Specially, to actively move all accounts that may place unsolicited orders or RFQs into a digital self-service platform. Be proficient in the benefits of digital integration and articulate a clear action plan for implementation. Engage with customers through online chat tools, e-commerce platforms and other digital means (including Teams and phones) to assist customers in product selection, application support, access to expertise and placement of orders. Understand in full Emerson's outstanding selling propositions and actively contextualize them to the customer industry needs to improve business. Understand and use available data analytics and reports to optimize account growth strategies, including whitespace analysis, pricing actions and customer segmentation Actively coordinate with colleagues and facilitates the support of guides, Product Managers or other company collaborators to build a compelling and differentiating value proposition for the selected customers Keep track and communicate customer activities to the wider organization through CRM Proactively detail and share success cases, customer feedback and quantifiable business results in the assigned customer segment. Discuss and cooperate with sales management monthly actions plans and maintain account plans with short, medium- and long-term sales strategies Give to the definition of bottom-up sales targets on a yearly basis based on account plans and performance of the assigned account portfolio Participate closely with operations, order management, project execution and service teams to ensure the appropriate delivery of commitments to customers, and work to improve customer satisfaction. Support the deployment of new digital tools and engagement platforms as new technologies become available. Observe the Business Ethics standards stipulated by Emerson. Ensure that all transactions are properly screened and recorded in accordance with the company's Trade Compliance procedures and call out any concerns or questions through the appropriate channels. Stay constantly informed and proactively request training on the entire MSOL portfolio, rapidly adopting new technologies and incorporating new product launches in the sales strategy Understand the overall Emerson strategy and vision Inspire the sales teams and colleagues with a positive demeanor and winning approach Who you are:You use customer insights to drive and guide the development of new offerings.
You focus on the highest priorities and set aside less critical tasks.
You observe situational and group dynamics and select best-fit approaches.
For this role, you will need: Bachelor's degree in engineering or any other related fields or experience. At least Years job related experience in any of these additional areas: Sales Digital Sales eCommerce Keyboard skills and proficiency for using Windows & MS Office applications English Proficiency (Written & Oral) B Level Performs without assistance for: Spanish Language Our Offer To YouWe offer a competitive benefits package to recognize and support our employees.
Dedication with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.
At Emerson, we have different Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness.
