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Account Manager

hace 3 meses

Tijuana, Baja California, México NAPS A tiempo completo

Vacante para la empresa NAPS en Parque Industrial Los Pinos -Tijuana, Baja California:

Descripción:

Coordinador de Producto (Los PINOS)

  • Responde llamadas telefónicas a clientes para dar estatus o cambios de órdenes de RMA's y transferencia de unidades.
  • Se asegura que el cliente este correctamente atendido solucionando y dando resultados con un alto sentido de responsabilidad en un corto periodo de tiempo.
  • Revisar constantemente Sales Force para detectar y darle solución a los casos de transferencias, RMA's y órdenes de venta. Las transferencias son realizadas por medio del programa AUTO. Los RMA's, así como órdenes de venta son generados en Oracle.
  • Se encarga de crear números de serie por medio de Install Base de Oracle, para equipos que no tienen visible el número de serie.
  • Dar soporte a clientes en el manejo de cuentas por medio de la página web de la compañía. Guiándolo y entrenándolo para hacer transacciones como RMA's/órdenes y transferencias en el mismo portal.
  • Dar recepción y manejo de órdenes de venta RMA.
  • Seguimiento a la recepción y manejo de órdenes de venta RMA.

Requisitos

  • Carrera profesional o trunco
  • Experiênciamínima de 2 años en puesto similar.
  • Inglés Avanzado.
  • Manejo de CRM, Oracle / Sales force

Beneficios:
Sueldo Competitivo, Prestaciones de Ley, Vales de despensa, Estacionamiento gratuito y seguro de gastos médicos menores

Horario:
Lunes a Viernes 06am a 04pm

Ubicación:
Parque Industrial Los Pinos.

Nível de educación deseada:

Superior - trunco

Nível de experiência deseada:

Nível Medio

Función departamental:

Manufactura / Operaciones

Industria:

Fabricación Eléctrica / Electrónica

Habilidades:

- sales force
- oracle
- microsoft office
- customer service
- order processing