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Client Onboarding Specialist
hace 3 meses
The Role:
Is responsible for overseeing the implementation of new service for our customers.
You:
The ideal candidate will possess excellent verbal and written communication skills, strong time management and work ethic.
Responsibilities:
Manage customers through our on-boarding process.
Obtain necessary technical and business information required from customers/vendors and update records in our CRM
Delegate tasks on the project to other departments best positioned to complete them
Make effective decisions when presented with multiple options for how to progress with project
Serve as a point of contact for team members and the client, so that all parties are kept up to date with the progress of the project and actions are clearly laid out
Monitor progress and provide updates to management on project progress on a consistent basis to maintain standards expected.
Meet deadlines and produce efficient, high quality work to ensure client expectations are exceeded and met.
Measure project performance to identify areas of improvement
Maintain and build trusted relationships with leadership, colleagues, and staff
Acts as the first escalation contact for orders that do not go as planned during onboarding.
Follows up with customers after delivery of service to ensure that service has been delivered to the customer's satisfaction and to hand off the project to the service team for future maintenance.
Occasionally works outside of normal business hours to accommodate delivery specifications.Other duties as assigned
Requirements:
Bachelor's degree or degree from an accredited college/university or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
Experience in the Telecommunications industry preferred
Must be dependable and able to work a Monday through Friday 8am-5pm work schedule, with some flexibility when needed.
Strong verbal, written, analytical and interpersonal skills.
Willingness to perform work on projects as well as direct them.
Ability to manage multiple tasks and projects, and effectively prioritize and execute tasks in a high-pressure environment.
Must exhibit professionalism and a positive attitude and enjoy working with clients and various teams internally.
Experience in project management, coordination or logistics a plus.
- Requerimientos
- Educación mínima: Educación media superior Bachillerato General
Idiomas:
Inglés
Palabras clave:
especialista, casa, remoto, remote, teletrabajo, home
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