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Lead Enterprise Account Manager

hace 3 meses

Guadalajara, Jalisco, México Envato A tiempo completo

We prioritize diversity and inclusivity at Envato. Studies reveal that candidates from various backgrounds tend to apply for positions only if they meet all criteria. We focus on hiring based on experience and passion. If you're interested in applying and require reasonable adjustments, please inform us. Also, feel free to share your preferred pronouns at any stage of the recruitment process.

About Envato

  • Our main goal is to assist individuals in completing their creative projects, while our author community earns from this outcome. Envato significantly impacts the lives of creatives worldwide, including web developers, designers, marketers, videographers, photographers, and more. With our community, anyone can bring their creative projects to life and earn a living doing what they love. It's an incredible experience
  • We are a rapidly growing global business with a strong sense of purpose. As a passionate B Corp, we are dedicated to making a positive impact on the communities we serve.

Purpose

We are seeking high-performing individuals with an entrepreneurial mindset to contribute significantly to the growth of Envato's Elements Enterprise product line. If you have a passion for account management and leading, training, and overseeing exceptional account managers to enhance customer satisfaction and retention, you could be the perfect fit for our Manager, Enterprise Accounts role.

As a Lead Enterprise Account Manager, you will be responsible for leading a team of Account Managers who engage with our Enterprise Accounts. Your expertise in SaaS account management processes will focus on improving account retention, expanding revenue, and managing account teams efficiently. Collaboration with our sales and marketing operations teams to implement cutting-edge tools that enhance customer satisfaction will also be a key part of your role.

We firmly believe that effective account management plays a crucial role within our Enterprise business unit. Empowering the account management team to enhance customer satisfaction and retention rates should drive you. Additionally, you will have the opportunity to develop your team, promote internal talent, and lead a high-performance account management organization.

To excel in this position, you should possess:

  • Fluency in English, both spoken and written, with outstanding communication and interpersonal skills
  • Experience as a customer success/account management leader in the SaaS industry
  • Proven ability to develop and mentor individuals for future roles
  • Strong organizational skills, with a keen eye for detail
  • Entrepreneurial spirit and a passion for sales
  • Proficiency in Account Management/Customer Success Tech Stack including Hubspot, Salesforce, etc.
  • Experience in implementing account management programs with multichannel approaches
  • Ability to leverage data for performance improvement

Responsibilities:

  • Work alongside Account Managers to enhance customer retention
  • Drive business to exceed customer satisfaction and retention goals
  • Guide the evolution of the AM team for greater efficiency and results
  • Implement best practices in account management and development
  • Motivate AMs for continuous learning and growth
  • Recommend strategies for performance improvement
  • Collaborate with recruiting to hire top talent for the AM organization
  • Assist in onboarding AMs for maximum productivity
  • Handle HR duties for all AM direct reports

Benefits:

  • Competitive salary with quarterly commissions
  • Christmas Bonus
  • Generous vacation days and holidays bonus
  • Private Health Insurance, Grocery Coupons, Savings Funds
  • Internet and electricity allowance, Profit-share
  • Round trip tickets within Mexico twice a year, Unlimited ebooks
  • Paid educational courses, Top line equipment

What's Next?

Submit your resume and responses to the provided questions. Good luck

About Us:

  • We are a BCorp certified company dedicated to sustainable success as a unified global team.
  • We are committed to ensuring a welcoming, inclusive, and respectful environment for all team members.
  • We offer flexibility for remote work, exceptional benefits, parental leave, wellness programs, and learning opportunities for personal growth.

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