Customer Service Rep

hace 1 semana


Guadalajara, Jalisco, México Amcor Flexibles Latinamerica México A tiempo completo

Required Profile:

  • FLEXIBLE PACKAGING MANUFACTURING EXPERIENCE
  • Degree in foreign trade or administration
  • 5 years of experience in a similar position

Knowledge and Skills Required:

  • Bilingual (Spanish / English)
  • Monitoring the progress of orders and consulting with customers and sales when a problem or significant delay arises.
  • Ensure that orders are made in time and quantity requested and agreed with the customer.
  • Manage customer orders regarding the requested quantity, required date, committed date and actual date.
  • Inventory management of finished product, obsolete and materials in process.
  • Take the initiative and talk to the customer to negotiate the shipment of obsolete materials and to negotiate new orders.
  • Manage a VMI with the client and review it weekly.
  • Communicate customer priorities to planning.
  • Constantly evaluate policies and procedures to determine new and improved approaches to serve the client in the best possible way.
  • Propose improvements to internal or external operation to ensure excellence in customer service.
  • Negotiation skills
  • Leadership skills
  • Resilience ability.
  • SAP
  • Advanced Office (Excel)

Benefits and salary:
Competitive SalaryLaw benefits & greater than the lawAdministrative schedule: 8:30 to 17:30 ( M - T)

Short Friday 08:30 to 14:00
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