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Service Desk L1

hace 3 meses

Guadalajara, Jalisco, México Epsilon Solutions A tiempo completo

Vacante para la empresa Epsilon Solutions en Guadalajara, Jalisco:
L1 Service Desk support

Job Description:

Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles.

Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution.

Skills:2-3 years of experience in similar role

High school certificate

Customer-focused

Time availability is required.

Thorough knowledge of troubleshooting remote access issues

Excellent communication skills, (active listening skills)

Able to articulate and speak with clear voice

Must have empathy with end users

Good writing techniques (English)

Good phone techniques (English)

Experience with:
Citrix, ServiceNow, Active Directory and connections to VPNs


Willing to work rotational shifts (5 days a week, 8 hours a day, we cannot guarantee Saturdays & Sundays off, nor rest days next to one another).


Nível de educación deseada:

Superior - trunco

Nível de experiência deseada:

Nível Medio

Función departamental:

Tecnología / Internet

Industria:

Desarrollo de Software / Programación

Habilidades:

- english
- proactivity
- technical support
- service desk