Cx Systems Analyst

hace 2 semanas

Guadalajara, Jalisco, México f5 A tiempo completo
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

  • But our success isn't driven solely by what we do. We also care deeply about how we do it. Our culture is how we live, every single day, and it's producing exceptional results—not only for our customers, but also for our employees. We understand that your life is about more than just work, so we're committed to a culture that supports your whole life.
  • Be part of a Global Marketing and Customer Experience team that is obsessed with delighting customers, contributing directly to the financial success of our company, and telling a compelling story about the impact that our products and solutions have around the world. Come be part of a company that's on the leading edge of transformation. Come be a changemaker.
  • Overview: The Customer Experience (CX) Systems Analyst role is responsible for executing and development of our CX technical strategy, evaluating risks, analyzing value, tracking CX survey execution and results, implementing process improvements, and facilitating communication to the Customer Experience team. They will oversee the customer experience management (CEM) platform tool from setup, management, deploying additional feedback touchpoints and the connection/flow of data (data connections) between the CEM platform and other systems. The data and insights gathered and displayed, highlighting compelling customer feedback, will be leveraged by multiple internal audiences, with a focus on informing product, service, support, marketing, sales, and customer engagement leaders, ultimately leading to increased customer adoption, retention, and growth.
  • Creation and Management of Survey Requirements and Closed Loop Escalations:
  • Collaborate closely with CX program manager, CX analyst, and others across the customer experience team to identify new data sources, metrics, and/or KPIs which facilitate prescriptive level analysis.
  • Work cross functionally to identify and drive enhancements of our CX platform, development of dashboards and reports to ensure data is being gathered and combined in a way that allows effective analysis.
  • Efficient process of consolidating insights (data connections) between various systems (e.g. Salesforce) into our Medallia platform, driving awareness and actions.
  • Ensure seamless survey implementation and execution from the platform so that customer feedback and insights are disseminated and utilized to improve products, processes, and interactions with customers.
  • Efficiencies and Best Practices:
  • Identify and implement tools, methodologies and best practices that leverage opportunities to enhance existing knowledge and techniques, including leveraging CEM platform and offerings.
  • Collaborate with internal teams to develop and implement processes, procedures, and policies to improve datagathering efficiency and relevance.
  • Increase utilization of dashboards/insights, establish documentation and/or training for users of CEM platform.
  • Manage thirdparty provider and internal data teams to enhance analysis and maximize voiceofthecustomer impact.
  • Evaluate and improve the customer experience measurement, process, and technology, ensuring adherence to evolving standards and best practices.
  • Communication and Project Management:
  • Ability to break down and communicate technical concepts to both a highly technical and nontechnical audience.
  • Handle multiple priorities, using proper urgency when needed.
  • Provide roadmap and release timelines to internal stakeholders, working closely with CEM technology platform vendor.
  • Facilitate crossdepartmental workflow as it relates to Customer Experience Management System implementations, User Experience Design/CX, data management, custom integrations, and other incoming requests.
  • Work with key stakeholders to identify deliverables and deliver optimal user experience and features within the CX technology platform, based on available data and feedback channels.
  • Partner closely with technology services (IT) and external vendor, driving project deliverables, specifications, and creation of business requirement documents and/or technical requirements.
  • Interface with several teams and work crossfunctionally to combine data from all available sources (NPS, voice of the customer, social, community, support) to support a complete understanding of customer experiences and improvement opportunities based on feedback, data, and insights.
  • Organizational Interlocks: This position requires high collaboration and functional interlocks across:
  • Global Marketing & Customer Experience
  • Technology Services
  • Data Management
  • Customer Success
  • Global Services and Support
  • Sales and Product management
  • Background/ Experience:
  • Strong technical background with software development and technical de

  • Business Systems Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Flex A tiempo completo

    Business Systems Analyst Hoy Business Systems Analyst Guadalajara, Jalisco Jabil Circuit Hoy At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most te... Leer más... Senior Business Systems Analyst Guadalajara,...

  • Business Systems Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Flex A tiempo completo

    At Flex, we welcome people of all backgrounds.Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...

  • Business Systems Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Business Systems Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Edi Systems Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Workday Systems Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Flex A tiempo completo

    Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Workday Systems Analyst located in Guadalajara, North Campus.Reporting to the Information Technology Manager the Workday Systems Analyst role involvesResponsible for analyzing business problems from both end Users and other IT groups,...

  • Mes Systems Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Business Systems Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Flex A tiempo completo

    Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Jr. Business System Analyst located in Guadalajara, Site North.Reporting to the IT Operations Manager, will be responsible for creating reports using a variety of tools and methods.What a typical day looks like:Research complex business...

  • Analyst, Windows Systems

    hace 7 días

    Guadalajara, Jalisco, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Business Systems Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Business Systems Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Business Systems Analyst

    hace 4 semanas

    Guadalajara, Jalisco, México Flextronics A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Business Systems Analyst

    hace 1 mes

    Guadalajara, Jalisco, México Flextronics A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Systems Analyst for Finance

    hace 2 semanas

    Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Systems Analyst for Finance - Data Analytics & DatabaseThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.**_The Finance team at HPE provides world class decision support driving profitable growth and exceptional shareholder value through our commitment to operational excellence, people development, and...

  • Senior Business Systems Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Koch Industries A tiempo completo

    DescriptionSR HRT Business AnalystOur TeamThis opportunity is for an SR HRT Business Analyst, with exposure to time and attendance systems. Exposure to pay and time-off rules that define the logic for employee pay processing and time off earned are key areas of knowledge. The leading system enhancements, partnering with internal customer to gather...

  • MES Systems Analyst

    hace 1 mes

    Guadalajara, Jalisco, México Flextronics A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • MES Systems Analyst

    hace 4 semanas

    Guadalajara, Jalisco, México Flextronics A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Delivery Business Systems Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Flex A tiempo completo

    Job Summary To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a _ Delivery Business Systems Analyst_- located in Guadalajara, North Campus._ Reporting to the ACE IT Ops Director, Delivery Business Systems Analyst role involves being responsible for analyzing complex business problems from both...

  • Technical Systems Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México AstraZeneca A tiempo completo

    Technical System AnalystLocation: GuadalajaraHybrid WorkDescriptionAt AstraZeneca we believe in the potential of our people and you'll develop beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us. Our mission is ambitious, and it takes the skills...

  • Financial Systems Support Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Koch Industries A tiempo completo

    DescripciónYour JobFinancial Systems Support AnalystOur TeamThis position will report to the KTC Technical Lead in Bangalore but will be required to interact daily with the Accounting IT and business teams in Atlanta, Georgia, USA, and various international.What You Will Do- Key Tasks and Responsibilities:Work with Financial Systems colleagues to understand...