Support Specialist
hace 2 semanas
BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero-touch workflows, thousands of forward-thinking organizations like Twitch, Oscar Health, and Cloud Factory now rely on BetterCloud to automate processes and policies across their cloud application portfolio.
With 10+ years of experience pioneering the SaaS Operations movement, BetterCloud now serves the world's largest community of SaaSOps experts. As host of Altitude, the industry's leading SaaSOps event, and publisher of The State of SaaSOps Report, the category's definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations.
This role is based out of our new and exciting Mexico City Office. Mexico City is our first office outside of the US, and you'll be one of the first employees there, helping us build the office from scratch and shape an amazing culture. We're headquartered in New York City, with a large presence in Atlanta, GA, as well as innovation hubs & remote talent across the U.S. BetterCloud is backed, among others, by some of the best technology investors Vista Equity Partners, Warburg Pincus, Bain Capital, and Accel.
As a Technical Support Specialist, you will field a wide range of questions and concerns from our customers to help them to get the most out of BetterCloud. From basic Q&A to advanced troubleshooting, our team handles it all. There are opportunities to learn something new everyday.
About You
Strong technical background with demonstrable understanding of IT and SaaS technologies Familiarity or working knowledge of case management, bug ticket management, customer feedback management and other general help desk technical processes Creative thinker and strategic problem solver Proven ability to quickly and calmly resolve technical issues for both happy and unhappy customers Able to communicate technical concepts clearly and effectively, both written and verbally Able to work independently and as a part of a team effectively Flexible, detail-oriented and organized with the ability to multitask Excited to play an integral role during our company's most rapid growth period Smart, hungry, and looking for real world experience starting your first day Demonstrated ability to learn new skills quicklyQualifications | Desired
1-2 years in a B2B customer-facing technical support or help desk role Google Workspace, Okta, Office 365 or other SaaS/Cloud-based applications administrative knowledge and/or certifications Experience with ticketing systems (Zendesk/Service Cloud/etc), JIRA, BigQuery, Google App Engine IT/Systems Administration experience Remote team experienceWhat You'll Do
Become an expert in the BetterCloud platform and its foundational integrations (Google, Okta, Office 365, and more) Answer questions and solve problems for customers within our SLAs, primarily via chat (75%) and email/web ticket (25%) with occasional video calls Maintain a personal queue of customer cases in our ticketing system (Salesforce Service Cloud) Contribute to our online community and knowledge base to ensure customer-facing information stays up-to-date and relevant Collaborate with our Tier 2 and Escalation Management team to address advanced cases Get to know and advise a smart and engaged customer base Participate in holiday coverage shift rotation for high priority issuesGoals
By the end of week 1, you will:
Meet with your onboarding buddy Set up meet-and-greets with stakeholders and your peers in other squads Learn how the engineering organization is structured Become familiar with how we plan, build and deploy work at BetterCloud Ensure you have access to all our software development toolsBy the end of 30 days, you will:
Acquire enough knowledge of the BetterCloud product, tooling, and team operations to be assigned regular shifts in the live customer support chat and case rotation. Complete all Support Demo trainings (Data Protection, Alerts, DIrectory,Workflows,Integration Center, Audit Logs, and Privileges) Obtain Google Coursera CertificationWhat We Offer Hybrid work model with up to 2 days per week working from home Generous PTO policy plus paid mental health days Seguro de Gastos Médicos Mayores, Seguro de Asistencia Médica, Vision Insurance, Dental Insurance, Life Insurance and dedicated mental health resources Financial wellness support and one-time WFH stipend Plus more... Think events, killer swag, and a strong BetterCloud Community
BetterCloud is an Equal Opportunity Employer, including disabled and vets.
*Remote - This role is not eligible for remote employees. Employees must be based in the Mexico City area.
-
Customer Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
IT Support Specialist I
hace 2 semanas
Ciudad de México, Ciudad de México Ware Malcomb A tiempo completoWare Malcomb has an exciting opportunity for an IT Support Specialist in our Mexico City officeThe IT Support Specialist I is in the front lines of our helpdesk, responsible for supporting our end users in the local office and other locations as assigned. This entry-level role has the primary responsibility of responding to IT support calls, troubleshooting...
-
IT Desktop Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Fluor A tiempo completoFluor IT Desktop Support Specialist Irving , Texas Apply Now At Fluor, we are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders benefit from the...
-
Medical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Adecco USA A tiempo completoAs a Plasma Center Nurse, you get to know our donors while working in a modern, fast-paced, yet laid-back environment. You'll work alongside friendly teammates who share your dedication to saving lives, and be a part of a supportive, fun culture. You can build a lasting career with us and there are opportunities to advance to management.About the role:Every...
-
Sales Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Ops Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
-
Ops Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Citi A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...
-
Sales Order Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Bastian Solutions A tiempo completoSales Order Support SpecialistFull-time/Part-timeFull-timeFLSAExemptAlternate LocationsNicolas Zapata 1140, San Luis Potosí, MEX-SLP 78250Job OverviewThe Sales Order Support Specialist will have a pivotal role in ensuring smooth operations for US Teams while working remotely from Mexico. Responsibilities encompass a range of functional areas, such as...
-
Junior IT Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Concentrix A tiempo completoJob Title:Junior IT Support SpecialistJob DescriptionConcentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale.The Catalyst Team...
-
Senior Specialist Ucc Support
hace 2 semanas
Ciudad de México, Ciudad de México Alcon A tiempo completoSenior Specialist UCC Support (Cisco Webex and Voice)Location: Mexico CityJob Description SummaryThe Senior Specialist UCC Support is responsible for ensuring Alcon's collaboration technologies in Video Conferencing (VC) and Internet Protocol Telephony (IPT) are managed and maintained as per organizational requirements. This will be achieved by acting as a...
-
Customer Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México AdriaScan A tiempo completoAbout AdriaScanAdriaScan is a global provider of passport/ID scanning solutions in the travel and hospitality industries. Since founding in 2006, we have implemented our solutions in over 3,000 hotels in more than 100 countries worldwide.Our core products are becoming an industry standard, and we are approved supplier of passport/ID scanning solutions for...
-
Operations Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Choice Logistics, Inc. A tiempo completoRemote - India or Malaysia • Full Time • Posted 6 days ago Position Overview The Operations Support Specialist is responsible for supporting clients and vendors and works to ensure Choice Logistics meets client requirements. Working directly with the client, the Operations Support Specialist manages, reports, and investigates inventory inquires....
-
Customer Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México WM de Mexico, S. de R.L. de C.V. A tiempo completoCustomer Support Specialist page is loaded Customer Support Specialist Apply locations MX-Mexico City-Office time type Full time posted on Posted 9 Days Ago job requisition id JR445 In the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under...
-
Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México NielsenIQ A tiempo completoCompany DescriptionThink about the billions of purchases that consumers make every single day around the world. Imagine trying to make sense of the trillions of data points that represent these purchases. From a family doing online shopping for household essentials to a quick run to the supermarket, Nielsen is measuring the entire consumer path to...
-
Ops Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Citigroup Inc. A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
-
Education Specialist
hace 2 semanas
Ciudad de México, Ciudad de México PSC Industries A tiempo completoTechnical Specialist – Learning and EducationTransforming the Future with the Convergence of Simulation and Data · Technical Specialist – Learning and Education · At Altair Engineering, our comprehensive, open-architecture simulation, artificial intelligence (AI), high-performance computing (HPC), and data analytics solutio ... i Ad Education...
-
Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México FreshBooks A tiempo completoAbout FreshBooksFreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers...
-
Premier Support Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Lenovo A tiempo completoWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all,...
-
Ops Support Specialist-2
hace 2 semanas
Ciudad de México, Ciudad de México Citi A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations Core Team. Additionally, the Ops Support Specialist 3 serves...
-
Ops Support Specialist 5
hace 2 semanas
Ciudad de México, Ciudad de México Citi A tiempo completoThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...
