Bss Support Engineer
hace 7 días
About this opportunity:
We are now looking for a Business Support System Engineer that will provide technical service and support to our customers.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge.
You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
The role more than often requires you to take on big responsibility and it is important that you can work independently.
Join us and enjoy our hybrid work model #teamericsson***:
What you will do:
- This role is focus on the Business Support Systems with our Clients.
- Handle and drive CSR (Customer Service Requests) resolution from global customers.
- Perform remote and onsite troubleshooting in real customer networks and labs.
- Take leadership of CSR investigations and corrective action execution (Mw Execution remotely in live customer networks)
- Emergency handling & On call coverage
- Customer support operation connected with Project teams to receive new implemented nodes; review documentation included in HO process to receive the node.
- Dialog frequently with our interfaces in the region Internal customers, end customers and upper levels of support
You will bring (Essentially):
- Bachelor's degree in any of the following: Computer Science, Telecommunication, Information Technology or Electrical Engineering, or similar
Bilingual
- Excellent oral and written English & Spanish skills
- Troubleshooting and Fault Isolation Knowledge.
- Linux knowledge
- IP networking
- Skills as Negotiation, argumentation, presentation & communication
- Delivering results & meeting customer expectations
You will bring (It would be a plus):
- Knowledge or experience in: Wireshark, Signaling Protocols (Diameter, CapV2, CapV3, CS1+), Scripting skills (Java/linux shells)
- Virtualization Knowledge Red Hat OpenStack/Vmware (Any certification is a plus)
- Database Knowledge
- Ansible
- ASN decoder
- Cloud Knowledge (Dockers/Kubernetes)
- BSS, FullStack, Mediation & Revenue Manager
- Portuguese language
Why join Ericsson?:
At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build never seen before solutions to some of the world's toughest problems. You ́ll be challenged, but you won't be alone.
You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?:
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
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