Process Owner HRssc Talent Acquisition

hace 1 semana

Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo

Job Details
The
Talent Acquisition Process Owner provides specialized administrative support to employees and line Managers.

The HRSSC TA Process Owner main tasks/ responsibilities include, but are not limited to:

  • New hires.
  • Preemployment verifications for US & CAN positions.
  • I
    9 form completion process .
  • Ensures that all the documentation, presentations, Work Instructions and related materials are updated and available for consultation.
  • Collaborates with the Quality team and Supervisor to establish and execute training programs based on specific needs and certifies TA Analysts meet the technical knowledge requirements.
  • Ensures quality controls are properly documented and executed by TA Analysts, sharing findings with Supervisor when necessary.
  • Performs regular process audits to maintain quality control inside established parameters.
  • Working in close collaboration with TA Supervisor keeps processes controlled according to KPIs defined in Case Management Framework and SOX Matrix by monitoring process and TA Analyst's individual performance; identifies trends and opportunity areas and provides advisory to Management team.
  • Collects, consolidates and analyzes customer satisfaction feedback to drive initiatives for service improvement and best practice reinforcement.
  • Proactively engages other teams to achieve process EndtoEnd perspective for making decisions and developing best practices.
  • Maintains a positive working relationship within the team and with external customers.
  • Drives continuous improvement activities that will increase quality and service delivery efficiency.
  • Participates in the Service Intake Model to analyze the addition of new services to the EHRO Service Portfolio and provide expert opinion on the matter.
  • Generates and implements process and service evolution proposals and projects according to changing business needs.
  • Participates with CoEs, HR Technology Enablement or Vendors in system enhancements, upgrades and fixes; and coordinates Tier 2 analysts in such activities as appropriate.
  • Serves as main point of contact for Internal / External audit requests and followup

Qualifications

  • Bachelor's Degree in HR, Finance, Business, or related field required.
  • At least
    3 years of working experience in Shared Service Centers or HR Operations.
  • Desirable working experience with SOX audit requirements on the Human Resources domain.
  • Ability to lead and motivate others without formal authority.
  • High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as French, Portuguese are desirable.
  • Excellent oral and written communication skills and interpersonal skills.
  • Ability to work in multiple projects successfully and simultaneously.
  • Experience on core HR operations processes.
  • Experience in Human Capital Management systems (Workday preferable) and Customer Relationship Management systems (Microsoft Dynamics, ServiceNow preferable).
  • I9 form compliance.
  • Working under pressure.
  • Prioritization skills.
  • Time management.
  • Process and activity ownership.
  • Proactivity skills.

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