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Helpdesk Associate

hace 3 meses

Guadalajara, Jalisco, México Hashmap A tiempo completo
We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara.

Location:
Guadalajara, Jalisco. Mexico.

Language - Spanish and English

Requirements:

  • Availability to work 45 hours per week
  • Interest in working on Afternoon/Night shifts
  • Advanced English
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service

We Offer:

  • Competitive salary
  • Grocery Tickets 12% of base salary
  • 30 days of christmas bonus
  • 10 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Opportunity to grow in the company
Activities

  • General L1 support for hardware and MS Office packages
  • Answer technical support calls providing and escalating to other support groups
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures For External Job Description, hit same as internal.
  • NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteranstatus, sexual orientation, gender identity, or any other class protected by law_