Cssc Supervisor

Application Deadline:
As soon as possible- Workplace: Hybrid Position- Location: Apodaca, MX, N

L Contract Type:
Full-Time-

Working Hours: 48- Employment Type: RegularAre you ready for the next big step in your Grundfos career? Become part of our team and let's create possibilities together.

What is the job about?

The CSSC Supervisor will provide leadership, direction, supervision, process efficiency and process improvement for their respective team and to ensure that Grundfos is exceeding the support expectations of the customer base and the organization.

The CSSC Supervisor will support the Industrial Regional Chat Center for the Americas Region.

The CSSC Supervisor will focus on the development of their team as well as the individual professional development of their team members.

The Customer Support Supervisor reports to the Head of IND CSSC Americas

Your main responsibilities:

Supervision:

• Coordinate the defined business strategies for the Customer Support department and collaborate with other IND CSSC Leaders in supporting regional needs (e.g. Chat and other tasks as assigned)
• Provide supervision and direction to Frontline teams assigned to their department while ensuring that department breaks, vacations, and openings are anticipated and covered so that no compromise in coverage takes place. Ensure that direct reports meet assignment deadlines and response time expectations for both internal and external customers. Participate in the hiring of personnel under their supervision and will complete an annual Employee Development Dialogue as well as an annual Employee Performance Dialogue with each employee.
• Monitor the development of their team by ensuring that assigned tasks are in line with each employee's career interests when possible and influence their employees to progress toward their professional development goals. Mentor their assigned direct reports to enhance their skills and competencies, emphasizing continuous improvement in their professional development for their respective roles.

Process Execution and Improvement:

• Working supervisor within their department; provide customer assistance and support in coordination with their direct reports.
• Interface with other departments within the organization such as Local/Cluster Teams, 1Office divisions. Coordinate and cooperate with other CSSC Leaders to share best business practices to ensure common alignment of processes inside the focused market.
• Identify opportunities for improvement and makes constructive suggestions for change while supporting the process of innovative change effectively.

Reporting / Time Management:

• CRM Notes of Activity: Responsible for ensuring accurate and detailed information is being captured by direct reports in the CRM Interaction Center.
• Expense Reporting: Responsible for the accurate completion and submission of expense reports when necessary and provides input to establish the annual budget needs for the department.
• Ensuring tools configurations and consistency: Responsible for the correct configuration of all phone system, CRM 1Office, Master data related to the focused market in order to ensure consistent way of working for the employees

Your background

We imagine that you have:

• Minimum of 5 years experience in a technical customer support environment with a preferred BA degree in Business or a Technical discipline. A minimum of 2 years prior experience managing people preferred. Bilingual English/Spanish preferred
• Ability to coordinate and motivate internal teams for mixed technical/sales roles
• Ability to develop a clear, process oriented vision of what their department delivers and how their subordinates will contribute and develop.
• Demonstrate knowledge of pumps and pumping systems including electronically controlled pump systems for the target markets.
• Ability to make business presentations at all levels of management and to various sizes of audiences.
• Ability to make quick and sound decisions in urgent situations.
• Be open to and influence change.

What's in it for you?

You'll be an invaluable part of our global leadership team, a diverse network of pioneers guiding others in seeing possibilities, not problems.

You'll be instrumental in spreading our optimistic, can-do attitude to drive global innovation and a strong sense of purpose, embodying our six core values, guiding our colleagues in living them day by day, and making a difference in global projects.

We support you in navigating your own career and development path, offering you tools to hone your leadership craft, both within your field and to broaden your interest or expertise in areas such as diversity & inclusion, coaching and culture.

In addition, your day-to-day benefits include:

• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
• If you'll be working from your home office, we'll make sure you

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