Knowledge Management Specialist
hace 2 semanas
Who we are
Samsara (
NYSE:
IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.
As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
Recent awards we've won include:
Glassdoor's Best Places to Work 2024
Best Places to Work by Built In 2024
Great Place To Work Certified 2023
Fast Company's Best Workplaces for Innovators 2023
Financial Times The Americas' Fastest Growing Companies 2023
We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey.
About the role:
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You want to impact the industries that run our world**: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
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You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
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You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
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You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
- Click here_ to learn about what we value at Samsara._
In this role, you will:
- Assist in managing the KM roadmap and contribute to the completion of projects within the roadmap.
- Collaborate with teams to implement and maintain KM processes and standards.
- Support various KMbased projects and initiatives, ensuring their successful execution.
- Assist in monitoring and reporting on KPIs to evaluate KM effectiveness, sharing insights with the organization.
- Participate in identifying and implementing improvements in KM processes and technology.
Minimum requirements for the role:
- Bachelor's degree in a related field.
- 2+ years of KM experience, with proficiency in Knowledge-Centered Service (KCS) principles and methodologies, including creating, capturing, structuring, and maintaining knowledge articles.
- Experienced in working with knowledge management and ticketing systems.
- Strong interpersonal skills to collaborate with crossfunctional teams including customer support and product management, and to communicate effectively with stakeholders at all levels.
- Adept at managing multiple priorities and embracing change with ease.
- KCS Certified.
- Proficient in Zendesk, JIRA, Confluence, Tableau, or similar tools.
- Experienced in managing knowledgerelated projects.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
We depend on the unique approaches of our team members to help us solve complex problems.We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more.
Accommodations
**Flexible Working
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