Supply Chain Manager

hace 1 semana

Ciudad Apodaca, Nuevo León, México PROTRANS INTERNATIONAL A tiempo completo

Night Shift Supply Chain Manager
SUMMARY
The Supply Chain Manager (SCM) will be responsible for analysis and report generation of all logistics related information flowing through ProTrans Transportation Management System. The SCM handles transactional level work on the account. The SCM will work closely with internal operational support teams and support senior level SCM's to identify downward trends and opportunities for improvement. The SCM is the primary transactional based day to day contact and covers the customer service role at the plant level. The SCM will play a key role in achieving ProTrans objectives and contribute to identifying, analyzing and developing supply chain solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Job Description/Responsibilities

Logistics Plan Management

  • Responsible for fully understanding the logistics plan for their customer o Gather, understand and submit complete permanent changes to the plan o Coordinate adjustments to the plan o Communicate holiday schedules to customer o Communicate customer adjustments internally at ProTrans
  • Responsible to enter bid requests as necessary to accommodate the plan and adjustments to the plan
  • Responsbile to ensure unplanned requests are handled for the customer
  • Responsible to arrange support on expedite shipment needs of the customer

Monitor Network Performance

  • Responsible to escalates service level issues to senior SCM's or AM
  • Reponsbile to ensure customer is aware of any exceptions in performance, delays etc.
  • Responsbile to ensure reporting is distributed as necessary (daily, weekly, monthly)
  • Responsbile for daily shipment status reporting
  • Responsbile to report end of day status to management and customer
  • Responsible to escalate service issues when exceptions are identified from the operations team/the TMS
  • Responsible Responsible for extracting, assembling and analyzing logistics data to identify opportunities for improvement

Customer Maintanance / Single Point of Contact

  • Drive Supplier and Service Provider compliance by communicating and obtaining signoff of Customer guidelines and requirements for all logistics operations
  • Work in conjunction with central operations and customer service to handle complaints and ensure support plans are in place to maintain long-term customer relationships
  • The lane / route level contact main point of contact for all operational customer related actions, issues, etc.
  • Assist Plant with Daily Operational issue resolution

BMW Specific Responsibilties

  • Notify BMW immediately when any known shipping delay occurs
  • Understand and manage (track) the detention process at suppliers and also at BMW facilities
  • Understand the scanning process required by carriers/drivers at the supplier pickup locations
  • Understand the cargo damage process of the customer including notification of any known damages immediately to the customer
  • Comply to all BMW requirements in regards to safety when onsite at customers facilities.
  • Comply with the uniform policy at BMW by wearing a ProTrans logo shirt when onsite at customer facilities
  • Comply to Customs laws and C-TPAT regulations
  • Understand the contractual activities such as load planning, dispatching, PuL sheet development, ASN verification, tracking and tracing, expedite support (where applicable), etc.
  • Interact with BMW customs broker on a regular basis
  • Manage demand changes per the process to the PuL as required to support accurate execution
  • Notify the supplier when short-term changes are applied to the PuL
  • Notify the customer immediately when a supplier over or under ships to the PuL
  • Understand lead time requirements and calculations as documented in the customer Servicve Requirements document
  • Understand completely the services required as listed in the customers Service Requirements document

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Qualifications
*

  • Must have excellent communication skills - Spanish and English preferred.
  • Ability to utilize Microsoft Office Suite (Access, Excel, Word, PowerPoint)
  • Ability to utilize web-based Business Intelligence tools to identify downward trends and continuous improvement opportunities
  • Must be self-motivated and willing to be flexible in work schedule and hours. Sometimes the job requires staying later or taking calls during off hours or weekends to assist with customer issues.
  • Proven experience and ability to be a problem solver.
  • Good customer relations skills and ability to communicate professionally and effectively with all managementlevels
  • 0-3 years of industry experience
  • Excellent Leadership and motivation skills
  • Willing to travel as necessary to customer locations or other PTI/PTM locations
  • Must have Passport and be able to travel to and from Mexico as necessary
  • Ability to grasp new concepts and quickly adapt to changing circumstances/environment
  • Desire to be the best at customer service
  • Good time management skills and strong ability to manage several projects and tasks at once and excellent ability to prioritize time and efforts
  • Ability to analyze problems and opportunities and systematically approach them to make improvements both short term and long term.
  • Good discernment skills in knowing when to escalate issues

EDUCATION and EXPERIENCE
Bachelor's degree in Logistics, Transportation, or business related field with three to five years' experience. Automotive logistics experience preferred.

Tipo de puesto: Tiempo completo

Prestaciones:

  • Programa de referidos
  • Seguro de gastos médicos mayores
  • Seguro de vida
  • Vales de despensa

Lugar de trabajo: remoto híbrido en 66633, Apodaca, N. L.


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