Service Operations Consultant

hace 1 semana

Veracruz, Veracruz-Llave, México Caterpillar Financial Services Corporation A tiempo completo

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About the Role

The Service Operations Consultant is responsible for supporting our districts and dealers across Latin America in their transformation from reactive organizational compliance to proactive, safety-first culture. Leveraging leading indicators and continuous improvement principles, this position will influence top-down, bottom-up and interdepartmental focus to help eliminate live work and enable sustainable capacity and capability improvements to meet 2026 services growth goals and exceed customer expectations.

As a Service Operations Consultant, you can expect to

Conducting operational safety assessments with District and Dealer Personnel to develop improvement action plans and gap resolution initiatives to proactively address/mitigate risk, increase near-miss reporting and reduce Recordable Injury Frequency (RIF).

Presenting operational safety performance and progress to District Managers, Vice Presidents of Distribution and interdepartmental leadership, highlighting opportunity and support needs.

Coaching and mentoring District Field Reps and Dealer Service Personnel in the areas of safety operations, including but not limited to:

  • RIF and near-miss analysis across all areas of the business (parts, shop and field).
  • Personal Protective Equipment (PPE) policies and best practices.
  • Risk avoidance and/or mitigation tactics.
  • Incident investigation and reporting processes.
  • Providing operational safety training to Dealer Leadership and Personnel.
  • Coordinating with Global Service and Cat Safety Services teams to develop and enhance programs and offerings.
  • Ensuring projects related to organizational safety are integrated with other business activities, improvement projects, and overall strategy.

What You Have:

  • Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  • Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
  • Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
  • Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
  • Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

What is Required:


•Bachelor's Degree or higher OR 10+ years of operational or organizational safety related experience


•6+ years of experience with dealers and/or within the construction industry


•Previous project management experience with proven results in planning and follow-up


•Must speak, read and write fluently in Spanish, Portuguese and English


•Must be willing to travel up to 50% of working time

Top Candidates will also have:


•Proven ability to effectively influence at all levels of dealer organizations (executives to front line)


•Proven ability to work remotely and independently


•Excellent communication, negotiation, influencing, and interpersonal skills to successfully achieve challenging goals across Caterpillar and dealer organizations


•Desire to work in a fast-paced environment requiring significant multi-tasking

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.

Posting Dates:

May 22, May 31, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community .



Original job Service Operations Consultant posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.

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