Empleos actuales relacionados con Afterhours/weekend Customer Support Coordinator - Monterrey, Nuevo León - Redwood Logistics
-
Customer Support Coordinator
hace 2 semanas
Monterrey, Nuevo León, México Redwood Logistics A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Support Coordinator to join our team at Redwood Logistics. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring a seamless experience for our clients.Key ResponsibilitiesActively...
-
Customer Service Coordinator
hace 7 días
Monterrey, Nuevo León, México Macdermid Alpha Electronic Solutions A tiempo completoJob Title: Customer Service CoordinatorAt MacDermid Alpha Electronic Solutions, we are seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for establishing and maintaining profitable relationships with customers, ensuring that all customer requirements are addressed in a...
-
Customer Success Coordinator
hace 2 semanas
Monterrey, Nuevo León, México Teletracnavman A tiempo completoJob Summary:We are seeking a highly skilled and organized Customer Success Coordinator to join our team at Teletracnavman. As a key member of our Customer Success team, you will play a critical role in ensuring the success of our customers by providing exceptional support and services.Key Responsibilities:Provide high-level support to our Customer Success...
-
Customer Billing Coordinator
hace 7 días
Monterrey, Nuevo León, México Skidata A tiempo completoJob SummarySkidata is seeking a highly skilled Customer Billing Coordinator to join our Service/Customer Support Department. As a key member of our team, you will be responsible for ensuring the accuracy and timeliness of service orders, communicating with customers, and resolving billing issues.Key ResponsibilitiesMonitor and review service orders for...
-
Specification Support Coordinator
hace 7 días
Monterrey, Nuevo León, México Industrias Hunter, S. De R.L. De C.V. A tiempo completo**Job Summary**Industrias Hunter, S. De R.L. De C.V. is seeking a highly skilled **Specification Support Coordinator** to join our team. As a key member of our organization, you will be responsible for creating product support materials for customer project needs and education purposes.**Key Responsibilities:**Develop and refine CAD standards to ensure...
-
Logistics Coordinator
hace 7 días
Monterrey, Nuevo León, México Recrew A tiempo completo{"title": "Track and Trace Coordinator", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Track and Trace Coordinator to join our team at Recrew. As a Track and Trace Coordinator, you will be responsible for ensuring the smooth flow of shipments and providing exceptional customer service.Key ResponsibilitiesProactively contact...
-
Customer Support Coordinator
hace 2 semanas
Monterrey, Nuevo León, México Redwood Logistics A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Support Coordinator to join our team at Redwood Logistics. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring a seamless experience for our clients.Key ResponsibilitiesActively...
-
Customer Onboarding Coordinator
hace 2 semanas
Monterrey, Nuevo León, México CPKC A tiempo completoAbout the RoleAs a Customer Onboarding Coordinator at CPKC, you will play a pivotal role in guiding customers through our shipping processes, covering finance, inventory, transit, and business reviews, and facilitating communication with internal teams.Key ResponsibilitiesDeliver Exceptional Onboarding Experiences: Provide personalized support to customers,...
-
Specification Support Coordinator
hace 7 días
Monterrey, Nuevo León, México Industrias Hunter, S. De R.L. De C.V. A tiempo completoAbout the RoleIndustrias Hunter, S. De R.L. De C.V. is seeking a highly skilled Specification Support Coordinator to join our team. As a key member of our design department, you will be responsible for creating product support materials, developing CAD standards, and coordinating project leads and tracking with marketing and sales tools.Key...
-
Operations Coordinator
hace 7 días
Monterrey, Nuevo León, México FedEx Express México A tiempo completo{"title": "Operations Coordinator", "content": "Operations CoordinatorAt FedEx Express México, we are seeking a highly skilled Operations Coordinator to join our team. As an Operations Coordinator, you will provide daily operational and administrative support to our Sr Manager or Manager in ground ops, ramp, and/or gateway locations.Key...
-
Operations Coordinator
hace 2 semanas
Monterrey, Nuevo León, México FedEx Express México A tiempo completoJob SummaryFedEx Express México is seeking a highly organized and detail-oriented Operations Coordinator to provide daily operational and administrative support to our management team. As an Operations Coordinator, you will be responsible for ensuring the smooth operation of our ground ops, ramp, and/or gateway locations.Key ResponsibilitiesProvide...
-
Weekend Customer Service Representative
hace 2 semanas
Monterrey, Nuevo León, México Charger Logistics Inc A tiempo completoCharger Logistics Inc. is a leading asset-based carrier that specializes in delivering assets on time and on budget. Our diverse fleet of equipment enables us to handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods, and HAZMAT cargo.We invest in our employees, providing them with the room to learn and grow...
-
Logistics Coordinator
hace 7 días
Monterrey, Nuevo León, México Wwex Group A tiempo completoJob SummaryWe are seeking a highly organized and detail-oriented Logistics Coordinator to join our team at Wwex Group. As a key member of our Operations team, you will be responsible for ensuring the timely completion of first-class service for all shipments.Key ResponsibilitiesProactively contact carriers and customers to confirm pickup and delivery...
-
Technical Support Coordinator
hace 2 semanas
Monterrey, Nuevo León, México Redwood Logistics A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Technical Support Coordinator to join our team at Redwood Logistics. As a key member of our Customer Support team, you will be responsible for providing exceptional technical support to our customers, ensuring their needs are met and their issues are resolved in a timely and professional manner.Key...
-
Customer Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Vontier A tiempo completoJob DescriptionJob Summary: We are seeking a highly motivated and customer-focused Customer Support Specialist to join our team at Vontier. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide Technical Support: Troubleshoot and resolve...
-
Customer Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Malvern Panalytical Ltd A tiempo completoJob SummaryWe are seeking a highly skilled Customer Support Engineer to join our team at Malvern Panalytical Ltd. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers.Key ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and other communication...
-
Operations Coordinator
hace 1 semana
Monterrey, Nuevo León, México Fedex Express México A tiempo completoJob Summary:FedEx Express México is seeking a highly skilled and experienced Operations Coordinator to join our team. As an Operations Coordinator, you will play a critical role in ensuring the smooth operation of our logistics and supply chain processes.Key Responsibilities:Provide daily operational and administrative support to senior management, ensuring...
-
Customer Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México FreshBooks A tiempo completoAbout FreshBooksFreshBooks is a leading cloud-based software company that provides accounting solutions to small business owners. Our mission is to help entrepreneurs grow their businesses and achieve financial success.Job Vacancy - Support Specialist (Remote)We are seeking a highly motivated and customer-focused individual to join our award-winning Support...
-
Operations Coordinator
hace 7 días
Monterrey, Nuevo León, México Federal Express Corporation LAC A tiempo completoJob SummaryWe are seeking a highly organized and detail-oriented Operations Coordinator to provide administrative support to our team of professionals. The ideal candidate will have excellent communication skills, be able to multitask, and have a strong understanding of logistics and customer service.Key ResponsibilitiesProvide daily operational and...
-
Operations Coordinator
hace 1 semana
Monterrey, Nuevo León, México Federal Express Corporation Lac A tiempo completo{"title": "Operations Coordinator", "content": "Job SummaryWe are seeking a highly organized and detail-oriented Operations Coordinator to provide administrative support to our team of professional employees and their Manager. The successful candidate will be responsible for ensuring the effective utilization of time and effort, performing a variety of...
Afterhours/weekend Customer Support Coordinator
hace 3 meses
Afterhours/Weekend Customer Support Coordinator - Mercury Gate
Reports To
:
Customer Support Manager
Location
:
Monterrey, Mexico
Environment
:
Hybrid
Work Schedule:
This position is full-time, Thursday through Sunday and hybrid (in office Thursday and Friday; remote on the weekend) and we're looking for coverage in the following shifts:
Weekdays
- 5:30 PM to 2:00 AM
- 1:30 AM to 10:00 AM
- 9:30 AM to 6:00 PM
- 5:30 PM to 2:00 AM
- 1:30 AM to 10:00 AM
Who We Are:
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation.
Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.
Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.
Whether you're just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.
Purpose of Your Work:
As
a Customer Support Coordinator for Mercury Gate Products working within
Redwood Platform Services (one of our entities),
you will be responsible for:
- Actively resolving customer-facing technology-related issues and inquiries for both Managed and Technology-only accounts within Redwood
- Serving as an additional administrative and/or technical resource on active project implementations
- Learning on the fly and submerging themselves into a program designed to allow the resource the ability to acquire and develop skills needed to continue to grow within the team as opportunities become available
- Communicating with both internal and external customers and resources
This is a role focused on developing competitive technical and strategic skills while maintaining a high level of customer service required in today's rapidly evolving, technology-focused marketplace.
How You Make a Difference Everyday:
Actively Resolving Customer Technology Related Issues & Inquiries
- Respond to issue requests, notifications, and inquiries within specified time requirements
- Investigate and resolve issues and inquiries and provide timely updates from initial submission through resolution
- Regularly create or update documentation and training material in the Customer Support Knowledge Base
- Attend internal and customer meetings throughout project implementation
- Perform administrative and technical tasks assigned by the project's Engagement Manager or Solutions Architect
- Assist in creating user guides and training material for product end users
You've Got This?
- Bilingual in English/Spanish; proficient level for verbal and written communication
- A 4year degree from an accredited university is preferred, or an equivalent combination of education and transportation industry experience
- 12 years of demonstrated success working in either: operations, customer service, technology, or business analytics, preferably within the transportation Industry
- Experience with MercuryGate TMS preferred
- Experience with SaaS preferred
- Experience with integration technologies, understanding of various data formats such as XML/JSON, EDI, or hierarchal flat files, or an understanding of integration tools such as MuleSoft or the Altova suite of products a very strong plus but not required
- Experience with process, system integration, and database/data object relationship design
- Superior analytic skills to deliver value to Redwood Supply Chain Solutions customers
- Strong problemsolving and critical thinking skills
- Strong communication and interpersonal skills
- Ability to prioritize tasks and adapt quickly to changing needs/timelines while maintaining strong attention to detail
- A selfstarter who is flexible, highly motivated, eager to learn, and enjoys working on a team
What We Offer:
- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Life Insurance policy for you starting 30 days after employment
- Personal Health Insurance coverage for you
- Major Medical
- 30 days "Aguinaldo" Christmas bonus or prorated percentage your first year
- Vacation time starting at 12 days. Additional days will increase per Mexican Law
- Premium Vacation 50% vacation days (Prima vacacional)
- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law
- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes