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Business Analyst Financial Services

hace 3 meses

Ciudad de México, Ciudad de México The Ksquare Group A tiempo completo
Mexico City, MX
Full-time
Remote

About Us


The Ksquare Group was established over 10 years ago in Dallas TX, we are a multinational company with presence in different countries such as Mexico, US, Dominican Republic, India and Guatemala currently being more than 250 Ksquarians and growing.

We offer technological solutions through multidisciplinary Pods specifically designed to meet our customer's needs.

Depending on the skills required by every project, the best professionals are selected to bring all their talent together into achieving mutual goals.

We authentically care about the comfort, wellbeing, and career path of all our employees making sure integrity, innovation, leadership, ownership, and team spirit continuously stand by one and each one of us.

We believe and trust all our outstanding professionals and realize how special they are but what makes us even special is the family we have become throughout the years.


Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • Salesforce certifications such as Salesforce Certified Administrator or Salesforce Certified Platform App Builder preferred.
  • Proven experience (3+ years) as a Salesforce Business Analyst, specifically focusing on Service Voice, Service Cloud, and Digital Engagement.
  • Strong understanding of Salesforce Service Cloud capabilities and experience with digital engagement tools within the Salesforce ecosystem.
  • Proficiency in gathering and documenting business requirements, creating user stories, and developing functional specifications.
  • Excellent communication skills with the ability to collaborate effectively with stakeholders, technical teams, and endusers.
  • Analytical mindset and problemsolving abilities to identify and address business challenges effectively.

Responsibilities:

  • Work closely with stakeholders to gather, document, and analyze business requirements specific to financial services processes within the Salesforce ecosystem.
  • Translate complex financial business requirements into detailed user stories, process flows, and functional specifications aligned with Salesforce capabilities.
  • Conduct workshops, meetings, and interviews with stakeholders and endusers to understand financial services challenges, compliance needs, and specific requirements.
  • Design and configure Salesforce solutions tailored to Financial Services, addressing areas such as customer relationship management, wealth management, regulatory compliance, and more.
  • Collaborate with developers and architects to ensure seamless integration of financial services functionalities within the Salesforce platform.
  • Support testing activities to validate Salesforce solutions, ensuring they meet quality standards and fulfill business objectives.
  • Provide user training and support during the implementation phase to drive successful adoption of Salesforce solutions within the financial services domain.


The Ksquare Group does not and shall not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations.

These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

As an equal opportunity employer.

We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of the conditions previously mentioned.

Why will you love working with us?

We thrive to reach out to tomorrow.
We are a world class team who work together across cultures and disciplines.
Transparency and challenging projects that will let you grow and learn.
We offer to you trust, sensibility and welfare, because you are important to us.