Customer Care Coordinator

hace 1 semana


Tijuana, Baja California, México DYADlaw, P.C. A tiempo completo
The DYADlaw Customer Care Coordinator will be a passionate advocate for Immigration and Immigrant Rights. This position will be responsible for handling incoming and outgoing calls such as monthly check-ins, updates, questions, etc. to all current clients.

Responsibilities

  • Handle an established number of customer relationships for the entirety of their case as the main point of contact
  • Coordinate with other team members to ensure tasks and milestones are met for each active case
  • Set and manage client expectations throughout the life of their case
  • Handle any customer issues and work quickly to resolve them

Requirements:

  • Must be bilingual
  • English and Spanish
  • Flexibility to work different shifts
  • Willingness to participate in training onthejob
  • Excellent listening skills and an empathetic voice and manner
  • Dedication to customer satisfaction
  • Basic knowledge of computer software and office systems
  • Ability to thrive in a fastpaced environment, multitasking while keeping the focus on the customer
  • Willingness to learn about all of the services offered by the company

Classification

Pay
16k Pesos /mo

Schedule
1 weekend day, 4 workdays

Work Environment
Virtual

Pay:
From $16,000.00 per month

Experience:

Customer Service: 1 year (preferred)

Language:

  • English (preferred)

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