Specialist, Field IT Support
hace 2 semanas
RESPONSIBILITY LEVEL:
This position performs the IT Field Operations Support (IT-FOS) function commensurate with the experience level consisting of the installation, change, repair, and disposal of hardware and software of PC's.
Also, this position executes the IT-FOS function including installs, changes and disposal of servers and voice and data network communication hardware and software as directed by another IT group and trains toward self-sufficiency.
Responsibility for on-site support at one or more locations within the region's large scale networked computing environment.PRINCIPAL DUTIES:
- Recovers data from PC's in the event of hard drive failures.
- Orders and/or manages repair parts as required.
- Coordinates the vendor/user interactions for IT-FOS functions delivered by vendors.
- Applies base network/telephone server patches and maintenance as directed.
- Troubleshoots, provides resolutions, and identifies the local business impact on unresolved IT-FOS incidents concerning PC hardware and standard PC software.
- Provides small project planning activities required for PC and server infrastructure on site relocations and new site openings within assigned area
- Develops an understanding of and forms relationships with the local business and IT staff within an assigned area that helps promote the IT-FOS function and better serves the customer.
- Carries out the IT-FOS function at assigned areas including installs, changes, disposal, and break fix of:
b. All data collection and shop floor infrastructure.
c. All telephony devices and systems.
d. All printers.
e. All fax machines.
f. All network devices.
- Provides print management and distribution support at assigned areas as needed.
- Provides server console operations support at assigned areas as needed.
- Performs operational assignments including console, server and peripheral equipment, as required to meet processing schedules.
- Monitors consoles, servers and peripheral equipment as required.
- Executes server backup processes at assigned areas.
- Promotes and monitors PC data backup executions at assigned areas.
- Supports the adding, changing, deleting and testing of PC imaged applications within the model office.
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