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Customer Service Representative

hace 3 meses

Saltillo, Coahuila de Zaragoza, México COFICAB A tiempo completo

Position objective:


Keeps good relationship with clients in order to develop a proper understanding of the business model and requirements of each client.

Monitors forecast reliability and coordinate OTIF customer order deliveries to ensure a high level of customer satisfaction.

Requirement:

  • Bachelor degree
  • 3+ years of experience in similar position in automotive environment
  • Customer relationship management
  • Demand forecasting experienced
  • MS Office knowledge
  • Effective communication skills
  • Selfdevelopment
  • Availability to travel
  • Schedule availability
  • Fluent in English

Main responsibilities:

  • Perform, track and update the delivery plan based on customer orders and priorities to optimize transit time and pickup / packing / loading time.
  • Receive, verify and request timely customer orders and forecasts into the information system and provide feedback to customers.
  • Offers with customers additional orders, requests for express delivery.
  • Coordinates customer complaint handling process, including product return coordination (reverse logistics), action plan progress, and customer feedback.
  • Advises on the preparation schedule, generates pick lists accordingly, monitors and updates the progress of physical preparation, product labels, delivery documents, packing and truck loading.
  • Validate goods/product delivery in the information system and comminute Advanced Shipment Note to customers (ASN).
  • Track delivery accuracy full time (OTIF) and take action as necessary.
  • Meets quality requirements and EHS systems. Minimizing negative impacts and doing each activity considering our environmental commitments and objectives.
  • Stop production when quality, productivity and safety are at risk.

Skills:

  • Self development
  • Managing Performance
  • Communication

Tipo de puesto:
Tiempo completo

Salario:
A partir de $20,000.00 al mes

Horario:

  • Turno de 10 horas

Prestaciones:

  • Estacionamiento gratuito
  • Seguro de gastos médicos mayores
  • Seguro de vida
  • Servicio de comedor

Tipos de compensaciones:

  • Bono de productividad

Idioma:

  • Inglés (Deseable)

Lugar de trabajo:
Empleo presencial