Project Portfolio Analyst

hace 1 semana

Ciudad de México, Ciudad de México Zendesk A tiempo completo

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.


Job Description
Who we're looking for

We are looking for a detail-oriented and business-focused Project Portfolio Analyst to join Zendesk's Corporate Program Management Office (CPMO) to help us effectively manage and optimize our project and OKR portfolios to ensure we meet our company objectives. This role partners with CPMO leadership, Corporate Strategy, and teams across the company to build and maintain our cross-functional program roadmap and support governance of our company strategy via OKRs.

Within the Strategy & Transformation Team, Corporate Program Management (CPMO) oversees Zendesk's strategic project portfolio, facilitating key operational processes supporting project prioritization and strategy alignment and leading the company's most critical strategic programs. Corporate Strategy is responsible for facilitating the development and implementation of our company strategy, including defining and supporting key rhythm of the business activities such as long range planning, annual planning, goal setting, and OKR facilitation.

What you'll be doing
  • Develop and maintain strategic project portfolio reports, roadmaps and OKR reporting for senior leadership.
  • Collaborate with Business Leads, Program Managers, and delivery team leaders to ensure accurate and timely reporting of program plans and OKR status.
  • Identify areas for improvement and make strategic recommendations to optimize OKR governance and cross-functional resource alignment processes.
  • Communicate effectively with cross-functional teams to synthesize information, understand challenges, and recommend solutions.
  • Assist in the development and implementation of cross-functional resource planning, change control, and OKR governance practices.
  • Prioritize and manage multiple assignments simultaneously in a fast-paced environment.
  • Contribute to the overall success of the organization by providing valuable insights and recommendations based on the project portfolio and OKRs.
  • This role would be expected to work from the Zendesk Mexico City office at least 2day/week, with up to 3days remote/flexible. Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
What you bring to the role
  • Minimum of 2 years in a Program Manager, Project Portfolio Analyst, Operations Analyst or similar role within a fast-paced SaaS environment.
  • Demonstrated problem solving and analytical skills along with the ability to communicate effectively with individuals across the organization.
  • Ability to tailor your approach and those of the Strategy & Transformation Team to meet the needs of Zendesk teams.
  • Ability to follow and positively influence OKR and CPMO methodology and best practices.
  • Proficient experience with Google Suite (sheets, docs, slides, etc) and Smartsheet.
Where We Work:

Being digital first doesn't mean we're digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

#LI-WO1

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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