Technical Support Representative

hace 1 semana


Ciudad de México, Ciudad de México Apollo A tiempo completo

is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us.

The Technical Support team member is part of the Customer Support department and is primarily responsible for inbound inquiries via email. This individual must have professionalism, patience, and a people-first attitude, while attention to detail is a must. The TSR will be responsible for assisting Apollo users by providing specialized service to answer technical and product inquiries, diagnose bugs and troubleshoot while providing a stellar customer experience.

Provide a world-class support experience through their technical knowledge to analyze, diagnose, troubleshoot, and resolve complex customer issues with ownership.

3+ years of experience in customer support or customer support & sales (cross sales, SDR and similar), customer success, or similar;

Has experience working in a fast-paced environment, while delivering high-quality work exceeding the goals;

Proactive, fast learner;

Highly empathic, can read customers and adjust responses to the situation;

Collaborative, knows when to ask questions and escalate without inconveniencing others with trivial things;

Always puts the customer first, solves for the root cause not only the effect;

Previous experience with multi-channel support (email, chat and/or phone);

Working experience with Salesforce, Zendesk, and Intercom (or similar tools);

Excellent written and verbal communication skills;

Experience working a set schedule, and managing their own time efficiently;

Willing to work on weekends.

What You'll Love About Apollo

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees' careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You'll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We're very collaborative at Apollo, so you'll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You'll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you'll have a whole team remotely by your side to help you do it


#J-18808-Ljbffr

  • Ciudad de México, Ciudad de México Bunge A tiempo completo

    Core Functions: Technical Service Representative provides shortenings, oils, specialties as lecithin and emulsifiers application support to customers and the Bunge Oils' sales organization via personal visits, telephone, and email correspondence. In conjunction with sales, the Technical Service Representative will be responsible to define the best way to...


  • Valle de Bravo, México Nezda Technologies Inc. A tiempo completo

    Nezda Technologies Inc. is currently hiring for Technical Support Representative (Telco).Salary : P 30,000 with P 20,000 sign on bonusWork Set up : HybridQualifications :6 to12 months Telecommunications BPO / Call Center experience is preferred.Candidate must possess at least a High School Diploma, Vocational Diploma / Host Certificate; Graduate of any 2 or...


  • Ciudad de México, Ciudad de México Peek A tiempo completo

    With over $3 billion in bookings of experiences, the platform combines powerful business software with an award-winning marketplace for consumers to book fun things to do like wine tours, watersports, skydiving, art classes, and more.The Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools such as...


  • Ciudad de México, Ciudad de México Eaton A tiempo completo

    Eaton's Corporate Sector division is currently seeking a Technical Support Engineer.What you'll do:What you'll do:Position Overview:The Technical Support Representative provides technical support for power and connectivity related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, and cool ng solutions.Making...


  • Ciudad de México, Ciudad de México Knorr Bremse Group A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: | ON-SITE/REMOTE: On-site Want to help shape tomorrow? At Bendix we've been doing it for 90 years...setting the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety....


  • Ciudad de México, Ciudad de México Eaton A tiempo completo

    Eaton's Corporate Sector division is currently seeking a Technical Support Engineer.What you'll do:Job SummaryWhat you' Il do:The Technical Support Representative provides technical support for power and connectivity related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, and cooling solutions.Making What...

  • Technical Representative

    hace 1 semana


    Ciudad de México, Ciudad de México Covestro A tiempo completo

    We are Covestro. We are curious. We are courageous. We are colorful. We refine chemical material solutions with game-changing products. Let us empower you to push boundaries. Join us and our colleagues now and together we will make the world a brighter place.WHAT WE OFFERMajor Tasks & responsibilities: Lead the technical service into the sales & marketing...


  • Ciudad de México, Ciudad de México Halliburton Energy Services A tiempo completo

    Select how often (in days) to receive an alert: Technical Services Representative - Drill Bits and Service Date: May 4, 2024 Location: Reforma, CHP, MX, 29500 We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop...


  • Ciudad de México, Ciudad de México SpotOn, Inc A tiempo completo

    We are looking for Technical Support Representatives to join our customer service team.Position Overview: As a Technical Support Representativeat spotOn, you will play a crucial role in ensuring our clients receive unparalleled technical support. You will be responsible for diagnosing and resolving technical issues promptly, maintaining a high level of...

  • Technical Support

    hace 7 días


    Ciudad de México, Ciudad de México Kwan Technology Inc A tiempo completo

    We're looking for a passionate professional to join a Silicon Valley company with a Global Support organization that provides technical Product Support services to customers and internal teams. Your primary focus is being the first technical point of contact helping to debug and solve problems that may arise while implementing complex solutions by external...


  • Valle de Bravo, México Nezda Technologies Inc. A tiempo completo

    Embark on a journey of success with Nezda as a Technical Support Representative L2 for VOIP/Telephony Account. Qualifications: 2+ years experience in customer-focused/customer experience role handling any VOIP/Telephony Account Strong technical troubleshooting skills, perseverance, and patience Required experienced in VOIP technology including SIP, RTP,...


  • Ciudad de México, Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX.The Role:You will play a key role in providing end-user support, troubleshooting, and ensuring the seamless functioning of desktop...


  • Valle de Bravo, México Nezda Technologies Inc. A tiempo completo

    Embark on a journey of success with Nezda as a Technical Support Representative L2 for VOIP / Telephony Account.Qualifications :2+ years experience in customer-focused / customer experience role handling any VOIP / Telephony AccountStrong technical troubleshooting skills, perseverance, and patienceRequired experienced in VOIP technology including SIP, RTP,...


  • Ciudad de México, Ciudad de México Lionbridge Technologies, Inc. A tiempo completo

    Technical Support EngineerPosition SummaryThe role of the Technical Support Engineer is crucial in maintaining the smooth operation of our products and services. By offering technical assistance and resolving customer issues, you will play a key part in ensuring client satisfaction and the reliability of our offerings.What You Will DoCustomer Support:...


  • Ciudad de México, Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX._The Role: __To succeed in this role, we expect you to have:_Bachelors/College Degree in Computer Science, Information Technology, or...


  • Ciudad de México, Ciudad de México Nissan Motor A tiempo completo

    Job Summary We are seeking a dedicated and customer-focused Technical Support Engineer to join our dynamic team. The Technical Support Engineer will be responsible for providing technical assistance and support to our customers, resolving product-related issues, and ensuring a seamless user experience. The ideal candidate will possess strong...


  • Ciudad de México, Ciudad de México LSA Recruit A tiempo completo

    Our client is a Business Process Services provider. They provide Next-Gen CX and back-office transformation services using Design, Technology, Analytics and our lovely People. They focus on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture...


  • Ciudad de México, Ciudad de México Resideo Technologies Inc. A tiempo completo

    Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will...


  • Ciudad de México, Ciudad de México Samsara A tiempo completo

    Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations...


  • Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all,...