Coordinator, Global Servicing

hace 6 días

Ciudad de México, Ciudad de México The Leading Hotels of the World, Ltd A tiempo completo
Description

Are you passionate about Reservations & Customer Service with a keen interest in the hospitality industry? As Coordinator, Global Servicing, North America you will join LHW's Americas Servicing Team to operationalize hotel reservations and related services. You will collaborate with Operations, Sales, and Marketing colleagues across The Americas to help deliver high-impact activities that drive revenue to our member hotels, build relationships with external customers, and develop brand awareness.

This is an entry-level , individual contributor, full-time position located in Mexico City, Mexico. We offer flexible workplace policies that can accommodate candidates who are comfortable traveling to our office location 2 days a week.

  • Relationships: Establish relationships with key stakeholders (travel agents, direct consumers, and hoteliers) to achieve our purpose as well as maintain all performance standards.
  • Performance: Achieve set financial and operational KPI targets, including but not limited to revenue, conversion rate, case closure time, NPS/CSAT score, call abandon rate, etc.
  • Quality: Consistently achieve exceptional performance ratings on call and email observations.
  • Excellence: Achieve substantial product knowledge about member hotels to be their representative and ambassador while delivering high-value impact to their business.

Responsibilities:

  • In English , handle phone calls, emails, and instant messages in an omni-channel framework, servicing current and potential customers and member hotels in a timely and professional manner.
  • Check availability, rates, policies, room descriptions, and property features at member hotels through the Central Reservations System and related tools.
  • Present features and benefits of the LHW brand and its member hotels during conversations with customers, leveraging skills and relationships to convert reservations.
  • Process special requests related to confirmed bookings for added services such as prepayments, room configuration, etc.
  • Maintain effective follow-up processes for pending requests, as well as offer efficient expectation management throughout all interactions with internal and external customers.
  • Provide clients with high-level travel consultancy on hotel, destination, and itinerary suggestions.
  • Promote, enroll, and renew memberships in the company's loyalty program, The Leaders Club.
  • Diffuse customer issues, being ready to engage with difficult situations and assess when to escalate to manager.
  • Ensure proper usage of all corporate tools, such as the reservations system and the CRM platform.
  • Maintain sound understanding and adherence to all LHW policies and procedures.
  • Commit to safe handling of sensitive information and data, abiding by all security guidelines.
  • Actively participate in team meetings and company conferences.
  • Attend member hotel presentations and office visits.
  • Represent LHW at client events when needed.

Of course, this is just a sample of the work this role will require. You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at the company's discretion, or otherwise applicable with local law.

Requirements & Experience:

  • Bilingual/Fluent English and Spanish , both spoken and written.
  • Bachelor's Degree in Hotel Management, Tourism, Marketing, Business or similar.
  • 2+ years of customer service or related experience preferred.
  • Hospitality, travel, luxury, international experience preferred.
  • Comfortable with Microsoft Office: Teams, Excel, Outlook, PowerPoint, SharePoint, Word.
  • Salesforce experience is an advantage but not required.
  • Portuguese language is an advantage.

Skills & Abilities:

  • Strong organization and prioritization skills, as well as attention to detail.
  • Ability to work well in a fast-paced, global, and collaborative environment.
  • Ability to influence and build trust both internally and externally.
  • Efficient problem-solving skills and ability to make sound decisions.
#J-18808-Ljbffr

  • Coordinator, Global Servicing

    hace 7 días

    Ciudad de México, Ciudad de México The Leading Hotels of the World A tiempo completo

    Are you passionate about Reservations & Customer Service with a keen interest in the hospitality industry? As Coordinator, Global Servicing, North America you will join LHW's Americas Servicing Team to operationalize hotel reservations and related services. You will collaborate with Operations, Sales, and Marketing colleagues across The Americas to help...

  • Consulting Training Coordinator

    hace 7 días

    Ciudad de México, Ciudad de México S&P Global A tiempo completo

    The Role: Consulting Training CoordinatorThe Location: MexicoThe Team: The Advisory Solutions (Consulting) team is an integral part of S&P Global Commodity Insights. We provide custom-built, expert consulting rooted in market leading intelligence to help clients navigate the new era of energy and natural resources.The Impact: As the consulting training...

  • Accounting Coordinator

    hace 6 días

    Ciudad de México, Ciudad de México INS Global A tiempo completo

    Job DescriptionCompany IntroductionINS Global is a one-stop solution for companies seeking to expand their business in +160 countries. We help our clients to bypass the operational complexities in emerging markets by simplifying human resource management and by offering an alternative business framework which minimizes risks.Based in Shanghai since 2006, INS...

  • Global Enablement Coordinator

    hace 7 días

    Ciudad de México, Ciudad de México Cloudflare A tiempo completo

    About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...

  • Customer Development Coordinator

    hace 6 días

    Ciudad de México, Ciudad de México ABCW Global A tiempo completo

    ¿Te gustaría ser parte de este equipo? Nuestra Customer Development Coordinator es la encargada de la atención y retención de clientes para México, Colombia y USA. Si tienes experiencia en atención al cliente esta posición puede ser para ti. Requisitos del puestoEgresada en comunicación social, administración, marketing o afín- Experiencia en...

  • Account Coordinator

    hace 6 días

    Ciudad de México, Ciudad de México HH Global A tiempo completo

    The Account Coordinator will be responsible for supporting the Account Director or Manager and other account team members develop and coordinate projects production and deliver. This . person will work closely with suppliers, internal team members, and external stakeholders (client) to ensure projects are purchased and executed in a way that ensures quality...

  • Mexico Project Coordinator

    hace 7 días

    Ciudad de México, Ciudad de México Terra Global Capital A tiempo completo

    Company SummaryFounded in 2006, Terra Global is a woman-run, women-owned for-profit social enterprise, and small business. Terra Global's mission is to facilitate financially, socially, and environmentally sustainable landscapes around the world. Terra Global is an established global leader in sustainable forest and agriculture program development, land-use...

  • Service Process Coordinator

    hace 6 días

    Ciudad de México, Ciudad de México Citi A tiempo completo

    The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying...

  • Account Coordinator

    hace 7 días

    Ciudad de México, Ciudad de México HH Global A tiempo completo

    HH Global es un grupo global de servicios de marketing especializado en la ejecución de medios impresos, digitales y minoristas. Prestando servicios a marcas y minoristas, tanto directamente como a través de sus agencias designadas, HH Global ofrece una experiência de marca del cliente perfectamente integrada y un mayor rendimiento medible de la...

  • test coordinator

    hace 7 días

    Ciudad de México, Ciudad de México Grupo Financiero Scotiabank A tiempo completo

    Thanks for your interest in our team We are currently looking for a TEST COORDINATORWhat you ́ll be doing:Global Technology Services Enterprise Cloud & Computer Operations Group (GTS-ECCO) provides technology solutions and platforms supporting Global Banking & Markets (GBM), Global Risk Management (GRM), as well as Canadian & International Banking.We serve...

  • Logistics Coordinator

    hace 6 días

    Ciudad de México, Ciudad de México Global Consults Recruitment A tiempo completo

    Operations Coordinator*About the companyA leading company in the logistics and transportation sector that prides itself on providing a dynamic and growing work environment for its employeesLocation:DurangoJob RequirementsMinimum education required: University degreeSkills needed:advanced logistics, advanced English, intermediate shipment coordination,...

  • HR Coordinator

    hace 6 días

    Ciudad de México, Ciudad de México Kennedys Law A tiempo completo

    At Kennedys, we believe that we offer a great environment to build and grow your career in a Global firm. With our values at the core, we foster innovation and collaboration in a global setting. If you want to be a part of our distinctive culture and make a difference in the legal industry, we would love to hear from you.We are looking for a HR Coordinator...

  • Bim Coordinator

    hace 7 días

    Ciudad de México, Ciudad de México Hitachi Energy Mexico, S.A. DE C.V. A tiempo completo

    DescriptionGeneral information:Responsibilities:The BIM Coordinator is an organizational representative who is responsible for establishing governance and assuring data and information flow to and from the common data environment (CDE) throughout the project lifecycle. In general, this person is the go-to person for setting up project specific guidelines and...

  • Contract Coordinator

    hace 6 días

    Ciudad de México, Ciudad de México Iyuno•SDI Group A tiempo completo

    Contract CoordinatorLocation: México CityDate: 22/05/2024Are you passionate about managing and controlling the process of cast list contracts and dub cards for project startups and closures? Join us as a Contract Coordinator!Responsibilities:Prioritize and organize contract signing planogramRelease AORS to actors and directors for submission, review, and...

  • Materials Coordinator

    hace 6 días

    Ciudad de México, Ciudad de México Cummins A tiempo completo

    IRC Materials CoordinatorOur culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.We believe in flexibility for you to explore your passions while making an impact through meaningful work...

  • Financial Coordinator

    hace 7 días

    Ciudad de México, Ciudad de México AGS LLC A tiempo completo

    The Financial Coordinator is a pivotal role dedicated to ensuring the company's financial well-being and compliance with expense policies. This detail-oriented professional will actively monitor, in real-time, all incoming charges for adherence to expense policies, reporting and resolving exceptions, tracking and expediting expense report approvals, and...

  • KERING LATAM Logistics Coordinator

    hace 7 días

    Ciudad de México, Ciudad de México Kering Mexico s de RL de CV A tiempo completo

    KERING LATAM Logistics Coordinator page is loaded KERING LATAM Logistics Coordinator Apply locations CIUDAD DE MEXICO time type Full time posted on Posted 30+ Days Ago job requisition id R133042 SummaryThe Logistics Coordinator is responsible for daily follow up on import and export operations throughout the Region (Mexico, Brazil, Chile, Panama, Aruba,...

  • Facilities and Field Support Coordinator

    hace 7 días

    Ciudad de México, Ciudad de México SGI Global, LLC A tiempo completo

    SGI Global LLC is seeking fluent Spanish speaking Facilities and Field Support Coordinator to support the Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL) in Mexico City, Mexico, which requires professional and administrative support services to work with the U.S. Foreign Assistance Program to...

  • Recruiting Coordinator

    hace 7 días

    Ciudad de México, Ciudad de México Samsara A tiempo completo

    Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations...

  • Technical Cloud Coordinator

    hace 6 días

    Ciudad de México, Ciudad de México Bhuvi IT Solutions A tiempo completo

    cloud-relatedTitle: Sr. Technical Cloud Coordinatorocation: RemoteCloud PMs in Mexico (LATAM) who are bilingual Spanish/English speakersTechnical Cloud Coordinator with AWS/Azure implementation experience to provide oversight for AWS and Azure Cloud Projects. This is for immediate contract.Min of 8 to 10 years of experience as a technical coordinator in...