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Billing Team Lead

hace 3 meses

Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo

Job Details

Manage Operational performance 40%

  • Lead a team of 810 billers
  • Expertise in managing functions for Billing, Credit Rebill, Dispute Resolution and Invoice Uploads
  • Identify and assess complex problems for area of responsibility
  • Ensure smooth process migrations, identify potential process risks, establish mitigation/control plans, and monitor the impact
  • Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics
  • Ensure accuracy of outwardbound invoicing
  • Put in place preventive and corrective actions for erroneous Billing
  • Alignment to strategic direction set by senior management when establishing nearterm goals
  • Focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management
  • Plan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals
  • Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management
  • Ensuring the team completes billing requirements to meet daily and monthend deadlines
  • Ensure regulatory requirements, Internal Controls, and Policies and Procedures are followed
  • Ensure timely monthly/ quarterly / annual closing of books of accounts and support in Internal/External Audits
  • Lead through transitions and increase organizational performance driving and embedding many competing initiatives

People Management 35%

  • Manage Billing Analysts
  • Build high performing team and foster an inclusive environment
  • Accountable for performance management, talent development and succession planning
  • Coordinate activities of team members engaged in processes and subprocesses to deliver
  • Monitor Productivity and Efficiency of teams on a periodic basis

Stakeholder Management 15%

  • Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity
  • Work closely with relevant stakeholders to drive the process strategy
  • Support queries related to Billing disputes, Third Party Portals
  • Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard
  • Close communication and partnership with Internal Audit teams as well as Group External Auditors
  • Responsible for business escalations and provide active resolutions

Drive Process Improvement Strategy 10%

  • Drive the defined process initiatives

Education, Experience, Skills

  • Bachelor's/Master's degree in Accounting, Finance or Business Administration.
  • Continuous improvement training (e.g., LEAN / Six Sigma) desirable
  • Over +10 + years of experience in finance operations work with deep expertise in Order To Cash Function
  • Continuous Improvement mindset
  • Demonstrated ability to manage medium sized teams and adept at building resiliency within them
  • Possess a strong customer service acumen
  • Selfstarter with strong analytical, problem solving skills and initiative to achieve desired outcomes
  • English verbal and written communication skills.
  • Experience working in a Shared Service Environment
  • Managed up to 10 team members
  • Ability to work across diverse cultures and backgrounds

Core Competencies

Concept Strength:

  • Identifies connections and interdependencies
  • Thinks creatively. Analyze complex situations and generate solutions

Agile & Resilient:

  • Cultivates innovation by experimenting and adapting, learning from failures, and overcoming limits
  • Creates clarity, optimism, and opportunities in the face of ambiguity, uncertainty and setbacks.

Change Management:

  • Demonstrates openness to new approaches and ideas
  • Defends the necessary changes in the organization and helps others prepare for the impact and acceptance of such necessary changes
  • Progresses productively under conditions of change and ambiguity

Process Mindset:

  • Optimize and continuously improve financial processes and other businesses
  • Results are driven with a passion for continuous improvement
  • Can understand, develop, and adhere to processes, identification and implementation of simplification
  • Standardization and process improvement while looking for proactive optimization

Personality:

  • International working experience
  • Very strong in Interpersonal skills, planning and organizing skills, service orientation,
  • Good communication, good in articulation, flexible and intellectual adaptability
  • Delivery & Results focused, Customer Focus and passion for excellence
  • Flexible with high level of integrity
Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.