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Front Desk Manager
hace 3 meses
- Review and rectify daily the reports prepared by audit to send to General offices.
- Make reservations for groups, individuals or agencies, verifying the inventory and availability of rooms in coordination with reservations.
- Daily supervise that the reservation check-in and check-out specifications are correct, for commercial clients, walk-in and groups.
- Follow and ensure that area policies and procedures are followed.
- Supervise the service and attention that the team offers to guests, giving continuous feedback.
- Immediate solution, monitoring and support for guest and customer complaints taking into account the hierarchy level.
- Encourage through advice the decision-making capacity and power of receptionists in any circumstance.
- Promote teamwork with colleagues by generating a favorable work environment.
- Comply with the training program according to the position required by the brand.
- Train, supervise, and monitor staff in order to comply with the courses and standards required by the brand.
- Keep track of amenities that are provided to guests according to standards.
- Follow up with reception supervision the number of enrollments in the loyalty program per receptionist. Ensuring that the team has all the appropriate and correct information about said program.
- Monitoring of the brand loyalty program standards:
- Partner category
- Welcome to members.
- Amenities.
- Rewards program.
- Benefits.
- Follow-up on guest satisfaction surveys issued on social networks, travel agencies, internal surveys, and brand platforms.
- Share with the team the hotel ratings issued in Medallia each month, to improve them and look for areas of opportunity in customer service.
- Manage the offer of rooms by doing sales work, and ensure that the corresponding information is given to the client such as: services, benefits, schedules, extras, costs.
- Like to serve the customer
- Experience in Marriott hotel chains 2 years
- Ease of word
- English proficiency 85%
- Knowledge of operating systems and services hotelers
- Personnel management ability
- Attend and solve complaints and disconformities for guests to present.
- Manage collection of guest accounts
- Collaboration and coordination with the revenue are manager and reservations to promote and promote programs and actions that boost the highest occupation of the hotel
- Hotel four points by Sheraton.
- With 10 years operating in Mexico Queretaro, look for your talent
- We offer $16,500.00 mxn per month
- Job growth.
- A meal from the hotel.
- Good working environment.
- Employment stability.
- Medical service.
