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Analyst - Strategic Rel Mgmt
hace 3 meses
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team
Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.How will you make an impact in this role?
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team
Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.Global Merchant & Network Services. Sales. Account/Relationship Management
**Responsibilities: - Maintain and build the day to day relationships between American Express and a portfolio of key accounts
- Deepen existing relationships and build new ones, to identify new opportunities and maximize customer satisfaction across the whole spectrum of the relationship
- Handle commercial objections
- Driving financial goals through increased revenues via a combination of increased Amex business volumes, tight control over discount rates and strong risk management
- Renegotiate commercial agreements that maintain or grow Amex profit margins in line with Amex processes and policies
- Identify key customer objectives and be able to translate financial data and other information into strategies that will deliver against these objectives, and those of American Express
- Deepen relationships across all levels at a merchant business (daytoday through to Clevels)
- In partnership with the GMS Marketing, develop and implement broadbased and targeted marketing campaigns that deliver incremental spend to the customer and value to the Cardmember
- Increase merchant satisfaction (NPS) which results in a portfolio of 'Promoter' clients
- Work closely with servicing teams to ensure the highest quality of servicing is consistently delivered to your clients
- Build awareness and knowledge of American Express capabilities and assets to uncover opportunities for the merchant to benefit, either through increased sales or decreased costs
- Work closely with all American Express business units, supporting existing initiatives and identifying / driving new network business opportunities
- Ensuring compliance with all risk, legal and compliance policies
Minimum Qualifications
- Proficiency English communication skills, written and verbal.
- Experience of leading & closing sizeable commercial negotiations is essential
- Outstanding relationship management and influencing skills across both internal teams and also external customers is essential
- Good knowledge of the payments industry
- Strong track record of driving results and innovating through implementation change is essential
- High comfort level to deal with complex challenges and ambiguity in operations & risk is essential
- Strong analytical and strategic thinking abilities together with experience of using complex data analysis
- Selfstarter with strong sense of ownership and accountability within a team structure
- Knowledge of internal systems, Marketing and Servicing would be an advantage
Preferred Qualifications
- Proved commercial achievements & key negotiations
- Strong business acumen for achieving scorecard metrics
