Supervisor-front Desk
hace 7 días
Número de Empleo
Categoría de Empleo Rooms & Guest Services Operations
Ubicación The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VER EN MAPA
Horario Full-Time
¿Ubicación remota? N
¿Reubicación? N
Tipo de Posición Non-Management
Asistir al personal para acelerar los pagos problemáticos (p. ej. problemas al procesar las tarjetas de crédito). Hacer un seguimiento con el huésped para comprobar que quede satisfecho con la solución de sus problemas.
Procesar todos los registros de ingreso de los huéspedes mediante la confirmación de las reservaciones, la asignación de las habitaciones y la entrega y activación de las llaves de las habitaciones.
Procesar todos los tipos de pagos realizados tales como los gastos de alojamiento y los pagos efectuados en efectivo, con cheques o tarjeta de débito o crédito.
Abrir cuentas precisas para cada huésped al registrarse (es decir, habitaciones compartidas, habitaciones separadas, impuestos, imprevistos, compensaciones).Anticiparse a las situaciones en las que se agota la disponibilidad de habitaciones y obtener alojamiento alternativo satisfactorio en caso de que el hotel no pueda alojar a los huéspedes con reservaciones.
Bloquear las habitaciones en la computadora e identificar solicitudes y requisitos específicos. Contactar a la persona o al departamento apropiados (p. ej. Botones, Departamento de Limpieza), según sea necesario, para resolver las llamadas, las solicitudes o los problemas de los huéspedes.Coordinar con el Departamento de Limpieza a fin de hacer un seguimiento para que las habitaciones se encuentren en perfectas condiciones al ingresar los huéspedes.
Revisar el registro de turnos de los empleados y los libros de memos diarios y documentar la información pertinente en los registros.
Computar la caja al comenzar y finalizar el turno. Balancear y entregar los recibos según las especificaciones de Contabilidad.Asistir a la gerencia en la capacitación, motivación y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de "Garantía de tratamiento justo y política de puertas abiertas".
Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; realizar capacitaciones y obtener certificaciones de seguridad.Cumplir con todas las políticas y los procedimientos de la compañía; asegurarse de que el uniforme y la apariencia personal sean pulcros y profesionales; mantener la confidencialidad de la información patentada.
Anticiparse a las necesidades de servicio de los huéspedes y atenderlas.Hablar con los demás utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los teléfonos utilizando el protocolo adecuado.
Cultivar y mantener relaciones laborales positivas con los demás. Asegurar el cumplimiento de las expectativas y los estándares de calidad. Estar de pie, tomar asiento o caminar durante un período prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.APTITUDES DESEABLES
Educación:
Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General.
Experiência laboral afín:
Al menos 1 año de experiência laboral afín.
Experiência como supervisor:
No se requiere experiência como supervisor.
Licencia o certificación:
Ninguna
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
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Supervisor-Front Desk
hace 7 días
Pto Vallarta, Jalisco, México Marriott International, Inc. A tiempo completoNúmerode Empleo Categoría de Empleo Rooms & Guest Services Operations Ubicación The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VER EN MAPA Horario Full-Time ¿Ubicación remota? N ¿Reubicación? N Tipo de Posición Non-Management Asistir al personal para acelerar los pagos problemáticos...
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Supervisor-Front Desk
hace 7 días
Pto Vallarta, Jalisco, México Marriott International A tiempo completoResponsabilidades:Asistir al personal para acelerar los pagos problemáticos.Hacer un seguimiento con el huésped para garantizar su satisfacción con la resolución de problemas.Procesar los registros de ingreso de los huéspedes, incluyendo confirmación de reservaciones, asignación de habitaciones y entrega de llaves.Manejar diferentes tipos de pagos...
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Supervisor - Front Desk
hace 1 mes
Pto Vallarta, Jalisco, México The Westin Resort & Spa, Puerto Vallarta A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryAssist staff with expediting problem payments (e.g., problems processing credit card)....
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Supervisor - Front Desk
hace 7 días
Pto Vallarta, Jalisco, México The Westin Resort & Spa, Puerto Vallarta A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryAssist staff with expediting problem payments (e.g., problems processing credit card)....
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Supervisor-front Desk
hace 7 días
Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, MexicoSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up...
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Supervisor - Front Desk
hace 3 semanas
Pto Vallarta, Jalisco, México The Westin Resort & Spa, Puerto Vallarta A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryAssist staff with expediting problem payments (e.g., problems processing credit card)....
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Clerk-front Desk
hace 7 días
Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, MexicoSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key....
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Clerk-front Desk
hace 7 días
Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, MexicoSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins by confirming reservations, assigning room, and issuing and activating...
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Supervisor-Housekeeping
hace 3 semanas
Pto Vallarta, Jalisco, México Westin Hotels & Resorts A tiempo completoPOSITION SUMMARYInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate...
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Supervisor-Housekeeping
hace 2 meses
Pto Vallarta, Jalisco, México Westin Hotels & Resorts A tiempo completoPOSITION SUMMARYInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate...
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Supervisor-Housekeeping
hace 2 meses
Pto Vallarta, Jalisco, México The Westin Resort & Spa, Puerto Vallarta A tiempo completoJob Number Job Category Housekeeping & LaundryLocation The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure...
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Supervisor-Housekeeping
hace 3 semanas
Pto Vallarta, Jalisco, México The Westin Resort & Spa, Puerto Vallarta A tiempo completoJob Number Job Category Housekeeping & LaundryLocation The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure...
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Supervisor-Housekeeping
hace 7 días
Pto Vallarta, Jalisco, México Marriott International, Inc. A tiempo completoJob Number Job Category Housekeeping & LaundryLocation The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure...
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Supervisor - Housekeeping
hace 3 semanas
Pto Vallarta, Jalisco, México Marriott Puerto Vallarta Resort & Spa A tiempo completoJob Number Job Category Housekeeping & LaundryLocation Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to...
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Supervisor - Housekeeping
hace 4 semanas
Pto Vallarta, Jalisco, México Marriott Puerto Vallarta Resort & Spa A tiempo completoJob Number Job Category Housekeeping & LaundryLocation Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to...
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Mgr-at Your Service
hace 7 días
Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, MexicoSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the successful functioning of the department. Major responsibility of the...
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Night Manager I
hace 7 días
Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, MexicoSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations during the...
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Market Quality Manager
hace 7 días
Pto Vallarta, Jalisco, México Marriott International A tiempo completoJ JOB SUMMARY The position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change. CANDIDATE PROFILE ...
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Market Quality Manager
hace 6 días
Pto Vallarta, Jalisco, México Marriott International, Inc. A tiempo completoJob Number Job Category Procurement, Purchasing, and Quality Assurance Location Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management J JOB SUMMARY The position is responsible for implementing quality assurance processes...
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Front Desk Supervisor
hace 2 meses
Puerto Vallarta, México Hilton A tiempo completoA Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...
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Mgr-front Desk
hace 2 meses
Puerto Vallarta, México Marriott International, Inc A tiempo completo**Job Number** 23083526 **Job Category** Rooms & Guest Services Operations **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...
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Mgr-front Desk
hace 2 meses
Puerto Vallarta, México Marriott International, Inc A tiempo completo**Job Number** 23120605 **Job Category** Rooms & Guest Services Operations **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...
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Mgr-front Office Ii
hace 2 meses
Puerto Vallarta, México Marriott International, Inc A tiempo completo**Job Number** 23042801 **Job Category** Rooms & Guest Services Operations **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office...
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Supervisor-Front Desk
hace 1 mes
Puerto Vallarta, México Marriott International A tiempo completoAsistir al personal para acelerar los pagos problemáticos (p. ej. problemas al procesar las tarjetas de crédito). Hacer un seguimiento con el huésped para comprobar que quede satisfecho con la solución de sus problemas. Procesar todos los registros de ingreso de los huéspedes mediante la confirmación de las reservaciones, la asignación de las...
-
Supervisor - Front Desk
hace 3 semanas
Puerto Vallarta, México The Westin Resort & Spa, Puerto Vallarta A tiempo completoJob Number 24090232Job Category Rooms & Guest Services OperationsLocation The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryAssist staff with expediting problem payments (e.g., problems processing...
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Supervisor-front Desk
hace 3 semanas
Puerto Vallarta, México Marriott International, Inc A tiempo completo**Job Number** 24044964 **Job Category** Rooms & Guest Services Operations **Location** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments...
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Supervisor - Front Desk
hace 1 mes
Puerto Vallarta, México The Westin Resort & Spa, Puerto Vallarta A tiempo completoJob Number 24090232Job Category Rooms & Guest Services OperationsLocation The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryAssist staff with expediting problem payments (e.g., problems processing...
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Supervisor-front Desk
hace 2 semanas
Puerto Vallarta, México Marriott International, Inc A tiempo completo**Job Number** 23126497 **Job Category** Rooms & Guest Services Operations **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments...
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Clerk-front Desk
hace 4 semanas
Puerto Vallarta, México Marriott International, Inc A tiempo completo**Job Number** 23062896 **Job Category** Rooms & Guest Services Operations **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming...
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Clerk-front Desk
hace 3 semanas
Puerto Vallarta, México Marriott International, Inc A tiempo completo**Job Number** 23140558 **Job Category** Rooms & Guest Services Operations **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming...
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Clerk-front Desk
hace 2 semanas
Puerto Vallarta, México Marriott International, Inc A tiempo completo**Job Number** 23033874 **Job Category** Rooms & Guest Services Operations **Location** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations,...
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Clerk-front Desk
hace 3 semanas
Puerto Vallarta, México Marriott International, Inc A tiempo completo**Job Number** 22216704 **Job Category** Rooms & Guest Services Operations **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming...
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Supervisor-housekeeping
hace 3 semanas
Puerto Vallarta, México Marriott International, Inc A tiempo completo**Job Number** 23140441 **Job Category** Housekeeping & Laundry **Location** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by...
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Supervisor-housekeeping
hace 3 semanas
Puerto Vallarta, México Marriott International, Inc A tiempo completo**Job Number** 24081622 **Job Category** Housekeeping & Laundry **Location** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being...
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Supervisor-Housekeeping
hace 3 semanas
Puerto Vallarta, México Westin Hotels & Resorts A tiempo completoPOSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate...
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Supervisor-housekeeping
hace 3 semanas
Puerto Vallarta, México Marriott International, Inc A tiempo completo**Job Number** 23028210 **Job Category** Housekeeping & Laundry **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being...
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Supervisor-housekeeping
hace 3 semanas
Puerto Vallarta, México Marriott International, Inc A tiempo completo**Job Number** 22216734 **Job Category** Housekeeping & Laundry **Location** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by...
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Supervisor-housekeeping
hace 3 semanas
Puerto Vallarta, México Marriott International, Inc A tiempo completo**Job Number** 23028210 **Job Category** Housekeeping & Laundry **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being...
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Supervisor - Housekeeping
hace 3 semanas
Puerto Vallarta, México The Westin Resort & Spa, Puerto Vallarta A tiempo completoJob Number 24081622Job Category Housekeeping & LaundryLocation The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to...
