10502: Customer Service Rep I

hace 1 semana

Saltillo, Coahuila de Zaragoza, México FedEx Freight Mexico A tiempo completo
FedEx Freight Mexico

  • Operations


 RC50052
  • Full Time
  • Regular
  • No
  • San Pedro Garza Garcia, Mexico

POSITION OVERVIEW:


Perform a variety of customer service duties to support FXF Mexico operations, responds to customer's needs including scheduling of pick-ups, service information, tracing of shipments, identification of problems and resolution through available information or transfer to source.


ESSENTIAL JOB DUTIES/RESPONSIBILITES:

  • Answer call center customer inquiries on service features, delivery and pick-up operational procedures, payment processes, ensuring maximum sensitivity and responsiveness to customer needs, issues, and requirements
  • Provide current shipment information and basic follow-up activity available in computer systems
  • Initiates pick-up, delivery, shipment research, rate quotes, and exception requests
  • Assists and/or resolve customer complaints
  • Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of every transaction
  • Comply with all applicable laws/regulations, as well as company policies/procedures
  • Liaison between customers & service centers in order to resolve operational issues
  • Provides sales leads to sales employees
  • Perform other duties as required

Disclaimer:

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.


QUALIFICATIONS:

  • College Degree / Equivalent & 1 year experience in customer problem / resolution
  • Bilingual English/Spanish, written & verbal skills
  • Good research, problem solving skills with emphasis on operation, credit, billing, collections, tariffs, pricing, rating and general company policy and procedures
  • Good negotiating and mediating skills
  • Organized with the ability to multi task
  • Motivated with the ability to make independent decisions
  • Good computer skills (Excel, Word and Outlook
  • Clear and articulate speaking voice
  • Excellent human relations, communication, and telephones etiquette skills
  • Must successfully complete the assigned customer service basic courses
  • Ability to work variable shifts

WORKING CONDITIONS:

  • Office environment
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.


FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

  • Customer Service

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México BorgWarner A tiempo completo

    Coordinate the Production Scheduling and Customer Service team in order to meet the company's on-time delivery objectives. Also lead the activities of internal recovery plans and their dissemination with customers. Maintain a good relationship with customers based on a constant and clear communication with them. Propose solutions and alternatives to maintain...

  • Customer Service

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Shiloh Industries, Inc. A tiempo completo

    CUSTOMER SERVICEREQUISITOS: Licenciatura en Logística, Comercio Exterior o LAE o Ingeniería Industrial Experiência 23años en la posición Inglés 80% Atención a clientes tier 1 y tier Portales de clientes Manejo de sistemas de MRP & ERP (Deseable Plex)

  • Customer Service Bilingüe

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México SCCH Desarrollo de Negocios SA de CV A tiempo completo

    Vacante para la empresa SCCH Desarrollo de Negocios SA de CV en San Pedro Garza García, Nuevo León: Destacada Empresa ubicada frente a Fashion Drive en busca de personas para laborar como agentes de CUSTOMER SERVICE interno a la empresa._Requisitos:_ Experiência mínima. Certificado escolar. Fluidez del idioma inglés. Manejo de equipo de cómputo...

  • Customer Service Sr

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Grupo Prodensa A tiempo completo

    Customer ServiceFunciones: Análisis de requerimientos de clientes para generación de programa general de producción semanal de acuerdo a los recursos disponibles de la planta Generación de análisis de capacidad de los recursos de la planta de acuerdo a los requerimientos a futuro de los clientes Seguimiento al cumplimiento del programa de producción...

  • Customer Service Sr

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Prodensa A tiempo completo

    Funciones:Análisis de requerimientos de clientes para generación de programa general de producción semanal de acuerdo a los recursos disponibles de la plantaGeneración de análisis de capacidad de los recursos de la planta de acuerdo a los requerimientos a futuro de los clientesSeguimiento al cumplimiento del programa de producción semanalSeguimiento a...

  • Customer Service Supervisor

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo

    As a Customer Service Team Leader, you will take full responsibility for the timely and accurate processing of orders to achieve Johnson Controls revenue targets. You will set up the structure to support the ongoing activities, managing, motivating, and developing team members. You will also be expected to deliver department's continuous improvement...

  • Rep., I

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Evident A tiempo completo

    Job ID #: 1561- Company: Evident- Posting Date: Jan 31, 2024Working Location: Monterrey (may allow for some remote work)Are you looking for a company that cares about people's lives and health, including yours? At EVIDENT, we help make people's lives healthier, safer and more fulfilling, every day._Let's inspire healthier lives, together._Internal Job Desc...

  • Customer Service Specialist

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Workplace Options A tiempo completo

    Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...

  • Customer Service Lead

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo

    Job DetailsAs a Customer Service Team Leader, you will take full responsibility for the timely and accurate processing of orders to achieve Johnson Controls revenue targets. You will set up the structure to support the ongoing activities, managing, motivating, and developing team members. You will also be expected to deliver department's continuous...

  • Customer Service Representative

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Alliance Virtual Offices A tiempo completo

    Customer Service RepresentativeJoin a company whose mission is to support modern businesses in their quest to grow fast and flexibly. We achieve this by offering innovative services delivered by a skilled, talented, and distributed team.Alliance offers the perfect opportunity to learn, thrive, and grow. We seek to provide a great place to work through our...

  • Cbsm - Global Customer Service Coordinator Sr

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Chubb INA Holdings Inc. A tiempo completo

    Job RequirementsPosition SummaryGlobal Customer Service Coordinator will be responsible for assisting the Global Customer Service Manager with coordination and implementation of a support model that provides greater support to our end users globally.In addition, the Customer Service Coordinator will provide technical support to end users, troubleshooting...

  • Customer Service Representative

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo

    Job DetailsWhat are you going to do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order Processing Order input in SAP / JDE (different order types) Send order confirmation to customer (confirm delivery date...

  • Customer Service Intern

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Elettric80 A tiempo completo

    Responsibilities:*Support the customer in the identification of the necessary component to exchange.*Manage all the procedures from the customer's request to the delivery of the component (process the offers, enter the sales orders within the management, manage the order confirmations and delivery dates).*Component warranties.*Support on warehouse...

  • Customer Service Supervisor Jr

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo

    As a Customer Service Team Leader, you will take full responsibility for the timely and accurate processing of orders to achieve Johnson Controls revenue targets. You will set up the structure to support the ongoing activities, managing, motivating, and developing team members. You will also be expected to deliver department's continuous improvement...

  • Sr Cust Serv Rep

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Motion Industries (MOT) A tiempo completo

    SUMMARY:Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...

  • Customer Service Manager

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Tecmaq A tiempo completo

    Job description:Responsible for Purchasing and Planning AreasMonitor Planning's KPIsFollow up customers' ordersLook for sustainability of the businessImplement improvements in Purchasing areaMonitor and control tooling costs and performanceReview procurement documents such as contracts and NDAsSkills & Attributes requirements:Computer skillsetGood written...

  • Technical Service Representative

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México AkzoNobel A tiempo completo

    Date:Jun 28, 2023Location: Villa de Garcia, MXCompany:AkzoNobelWe've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and...

  • Bilingual Customer Service Agent

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México DoLEX A tiempo completo

    Vacante para la empresa DoLEX en San Pedro Garza García, Nuevo León: FULLTIME con 2 días de descanso.Destacada Empresa ubicada frente a Fashion Drive en busca de personas para laborar como agentes deCUSTOMER SERVICEinterno a la empresa._Actividades:_ Atencion a clientes Seguimiento de reclamos Captura de datos Contacto con Proveedores_ Requisitos:_...

  • Customer Service Bilingüe

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Alfa Talent A tiempo completo

    Vacante para la empresa Alfa Talent en Juárez, Nuevo León: Empresa Importante en el giro de Metal mecánica solicita urgente:Customer Service BilingüeOfrecemos:sueldo: 32, 000 a 36,000 según experiênciaprestaciones de Leyprestaciones superioresRequisitos:escolaridad: Licenciatura terminadaexperiência de 3 años en Servicio al clienteInglés...

  • Customer Service Agent Jr

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Johnson Controls International A tiempo completo

    What will you do?How will you do it?Order Processing Order input in SAP (different order types) Incoming calls management Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)Backorder monitoring and order management Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand,...