Support Analyst Salesforce Commerce Cloud

hace 1 semana


Ciudad de México, Ciudad de México VISEO - Spain A tiempo completo

VISEO works to simulate new ideas, offers, ways of collaborating, and methods for producing or selling. VISEO offers an alternative for integrators, agencies, and consulting firms by providing a unique, flexible, innovative, and structured approach.Our customer success entity aims to help our customers in their Retail, Omnichannel, and e-commerce projects (rollout, new implementation, or support on new and existing applications). Our Digital Retail entity aims to help our customers in their retail and e-commerce projects (rollout, new implementation, or support on new and existing applications).

To strengthen the activities of our team, we are looking for we are looking for a Salesforce Commerce Cloud Support Analyst that will work for one of our major client's e-commerce platforms.

Your Role

  • Provide technical support for the ecommerce platforms.
  • Daily troubleshooting of issues to enhance customer satisfaction
  • Serve as the primary technical liaison for critical incidents within the Digital applications. Utilize tailored custom dashboards for key business partners such as Salesforce Commerce Cloud, eCommerce warehouse OPS, eCommerce business team, and finance.
  • Collaborate closely with commercial teams to grasp client business objectives effectively.
  • Take the lead in identifying and resolving diverse issues to ensure uninterrupted operations.
  • Deliver comprehensive weekly backlog reports to key technical stakeholders and the Senior Domain Manager, covering eCommerce RUN KPIs.
  • Manage ticket backlog and perform daily dashboard monitoring to uphold optimal performance standards.
  • Foster a robust network within the Digital and IT tech support ecosystem, maintaining close liaison with HQ.
  • Coordinate with the Senior Domain Manager and suppliers' IT support team, particularly the WMS development team, to address incidents impacting priority technical flows within Salesforce Commerce Cloud (e.g., order creation, shipments, returns).
  • Identify, document, and escalate recurring issues that evolve into systemic problems for timely resolution and prevention.
  • Monitor and assess client satisfaction with digital services provided by Information Services Management, ensuring continuous enhancement in service delivery."

Your profile

This a hybrid position where your presence will be needed regularly in our customer's offices in Mexico City.

ENGLISH is mandatory.

  • Knowledge ofSalesforce Commerce Cloud Platform
  • 1+ years of SFRA experience
  • Advanced comunication skills

Why become a VISEO Positive Digital Maker?

You will be part of the Digital Commerce community:the proximity between consultants and the human size of our organization will allow you to make your initiatives visible and easily share your projects. At the same time, the dynamism of the company and its perpetual growth will multiply your development opportunities.

You will benefit from close management by your mentor throughout your career at VISEO: Your mentor, an experienced consultant in your practice, will regularly come and discuss the challenges of your assignment with you, review your achievements every year and discuss your future ambitions and the means of achieving them.

Benefits

  • Salary range: based on your experience
  • Medical insurance.
  • Generous vacation policy (22 days paid vacation per year).
  • Food/ Luncheon vouchers

#J-18808-Ljbffr

  • Ciudad de México, Ciudad de México VISEO - Spain A tiempo completo

    VISEO works to simulate new ideas, offers, ways of collaborating, and methods for producing or selling. VISEO offers an alternative for integrators, agencies, and consulting firms by providing a unique, flexible, innovative, and structured approach.Our customer success entity aims to help our customers in their Retail, Omnichannel, and e-commerce projects...


  • Ciudad de México, Ciudad de México Publicis Sapient A tiempo completo

    Are you a visionary thinker and doer with a passion for e-commerce architecture? Publicis Sapient is seeking a Salesforce Commerce Cloud (Demandware) Senior Architect to join our team. You'll be part of a highly skilled capability group, working with clients across various industries. You will own the technical vision and be accountable for creating,...


  • Ciudad de México, Ciudad de México Publicis Sapient A tiempo completo

    Your Impact:Leverage the latest SFCC technical stack like SFRA/Headless to build cutting-edge digital experiences.Define and assess application and technical requirements, translating functional requirements and high-level solution designs into detailed SFCC technical designs.Employ suitable integration technologies to integrate with external systems,...


  • Ciudad de México, Ciudad de México Publicis Sapient A tiempo completo

    Job Description Your Impact: Develop and implement digital consumer experiences using Salesforce Commerce Cloud (SFCC) to meet high-quality standards. Participate in Agile sprints to design, develop, test, and implement changes based on business requirements. Qualifications Your Skills & Experience: +6 years of Software Development experience ...


  • Ciudad de México, Ciudad de México Salesforce A tiempo completo

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...

  • Senior Success Architect

    hace 4 semanas


    Ciudad de México, Ciudad de México Salesforce A tiempo completo

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...


  • Ciudad de México, Ciudad de México Salesforce A tiempo completo

    Job Category :SalesJob Details:Our Commerce Cloud Account Managers sell Cloud based Commerce Platforms into a diverse set of customers from Small Business to Enterprise and is broken down into the following segments:General CommercialSelect AccountsKey AccountsStrategic AccountsAs an Account Manager within the Commerce Cloud sales team, you will formulate...


  • Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. For more information about our website privacy practices, please see our Privacy Statement. Technical Support Engineer - Marketing Cloud page is loaded Technical Support Engineer - Marketing Cloud Apply remote type Office - Flexible...


  • Ciudad de México, Ciudad de México Salesforce A tiempo completo

    Job CategorySalesJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career...

  • Senior Success Architect

    hace 1 semana


    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants.For more information about our website privacy practices, please see our Privacy Statement.To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts....


  • Ciudad de México, Ciudad de México Salesforce A tiempo completo

    Job Category :SalesJob Details:The Marketing Cloud Account Executive sells Cloud based Marketing Products into a diverse set of Commercial Accounts. As an Account Executive within the sales team, you will formulate and implement a Marketing Cloud sales strategy within an assigned region. You will work in partnership with the existing Account owners and will...


  • Ciudad de México, Ciudad de México Viseo A tiempo completo

    VISEO es una consultora tecnológica con 20 años de experiência. Trabajamos en proyectos Cloud para diversas tecnologías (Salesforce, SAP, Azure) y hemos ganado premios por la labor de nuestros consultores. VISEO es Platinum partner de Salesforce, y nos encontramos en constante crecimiento.Como parte del equipo VISEO contarás con la confianza de trabajar...


  • Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants.For more information about our website privacy practices, please see our Privacy Statement. Senior Analyst, Change Enablement & Adoption page is loaded Senior Analyst, Change Enablement & Adoption Apply remote type Office - Flexible...


  • Ciudad de México, Ciudad de México Grupo Lomas A tiempo completo

    En Grupo Lomas nos aseguramos de brindar las mejores experiências de viaje, generando confianza y lealtad de viajeros que visitan México. Con servicios turísticos, como actividades recreativas, agencia de viajes, hoteles y transportación terrestre garantizando experiências únicas en todos los visitantes.El Corporativo Grupo Lomas en su división Lomas...

  • Salesforce Administrator

    hace 1 semana


    Ciudad de México, Ciudad de México Yuno Group A tiempo completo

    YOUR NEXT STEP IS AT YUNO We are looking for a Salesforce Administrator to join our Sales Operations Team.At Yuno we are looking to solve the complexity of the online payment's ecosystem. Allowing merchants and commerce to accept payments easily, accessing a variety of payment services with just one integration and enabling end users to pay in an easy and...

  • Salesforce Administrator

    hace 1 semana


    Ciudad de México, Ciudad de México Resideo Technologies Inc. A tiempo completo

    The Salesforce Administrator is an essential member of the Sales Operations function, who will join a team dedicated to ensuring that we are maximizing the efficiency and capitalizing on the full features and benefits of Salesforce based on the needs of the business. This position will maintain system governance and data integrity, enhance user experience,...


  • Ciudad de México, Ciudad de México Fast Dolphin A tiempo completo

    Job Title: SFDC (Salesforce) Admin/Business AnalystLocation: Remote / Mexico CityStart:ASAP**Length: 6+ Month 5 years of SFDC experience as an Admin and/or a BA Experience working with Sales Cloud, including configuration Experience working as the sole SFDC resource supporting a project Working in a SaaS company Experience running/helping with Project...

  • Salesforce tester

    hace 2 semanas


    Ciudad de México, Ciudad de México Cognizant A tiempo completo

    We're hiring At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • Ciudad de México, Ciudad de México Salesforce A tiempo completo

    DEPARTMENT DESCRIPTIONSalesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce...


  • Ciudad de México, Ciudad de México Salesforce, inc. A tiempo completo

    DEPARTMENT DESCRIPTIONSalesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce...