Incident Manager

hace 2 semanas

Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

We're hiring


At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.

A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.

At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a
Incident Manager

What you'll do:

  • Leveraging technology to resolve issues based on linux/sql and all communications and providing key stakeholder management
  • Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
  • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
  • Supporting and nurturing process improvements and knowledge base improvements
  • Continually maintaining and developing tools and resources to manage major incidents effectively
  • Providing periodic major incident metrics reports

Preferred experience:

  • 9 + years of IT experience of Incident Management
  • Should have knowledge on Change, Incident and Problem request management
  • Being accountable for resolving the outage via workaround or permanent fix.
  • Advance level of English is a Must

Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.

We create conditions for everyone to thrive.

We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger
Join us now

BeCognizant #IntuitionEngineered

Job Location :
Guadalajara, Jalisco, Mexico
|| Mexico City, CDMX, Mexico

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
Mar

**About Cognizant

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