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Service Advisor Cdmx

hace 3 meses

Naucalpan de Juárez, México Tesla A tiempo completo
What to Expect

ROLE

  • Our Service Advisors aren't just technically gifted, they are also great communicators who put the customer first, making Tesla a pioneer in automotive service with the highest customer satisfaction rate in the industry.
You will work with an international and diverse team of our best and brightest.

Their experience ranges from automotive to industrial to hobbyists or career switchers, and what drives them all is Tesla's mission to accelerate the world's transition to sustainable energy.

Our Service Centers are strategically placed to give customers ease of access and, on occasion, you'll also meet customers off-site.

Now is your chance to help us revolutionize the way automotive service is provided and further your professional growth and skills at the same time.

What You'll Do

  • RESPONSIBILITIES
You will...Communicate.

By addressing customer concerns promptly over a variety of mediums and taking the time to walk them through their vehicle's repairs, you'll be part of a big change in customer service as we know it.

This does not end with their vehicle's repair, so you will also follow up and measure their satisfaction with their service experience.

Administer. As part of a data-driven company, attention to detail is key to helping us do better.

You will use our Dealer Management System and other tools to keep an accurate record of communications, repairs and inquiries, which will be shared across the organization.

Coordinate. You will coordinate with our service team to ensure that every vehicle delivered to customers is in top condition. You will also organize delivery and pickup appointments to help get our customers back on the road.

Innovate. You will be expected to help us examine our processes and show us where we can be doing better. Process improvement is an ongoing project and your creative ideas will make an impact.

Calibrate.

Through our advanced diagnostic tools as well as asking the right questions on the phone, you'll work with our Service Team to determine what technical solutions are needed.

Some repairs can be done with an over-the-air update.

What You'll Bring

  • REQUIREMENTS
You Are...A fast learner.

We don't expect you to be an expert on day one and our dedicated training team will upskill you quickly.

A communicator. From top notch customer service to interfacing across a fast-moving, international company, you communicate clearly, concisely and confidently.

A team player. You'll be part of a diverse team that thrives on collaboration.

A coordinator. You know how to set priorities, meet deadlines and never lose sight of the big picture.

Technically gifted. Whether repairing a bicycle or an engine, you understand moving parts and can adapt to new techniques. Ideally, you're no stranger to shop tools, power tools and testing equipment.

Connected. From MS Office to Dealer Management Systems, you'll be fully leveraging software to support a first-class customer experience.

A driver. You have a valid license and a safe driving record.