IT Engineer

hace 7 días

Tijuana, Baja California, México North American Production Sharing de México A tiempo completo

Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California:

Objetivo:


Brindar Soporte a los clientes internos via correo electronico, chat o telefonicamente, para solucionar problemas relacionados con sistemas, realizar configuraciones e instalaciones y asistir en la implementacion de software.

Responsabilidades.

  • Proporcionar resolucion de problemas de primer y segundo nível.
  • Atender todas las llamadas, correos electronicos y tickets de soporte de IT entrantes; clasificar los problemas a medida que llegan a dirigirlos a los departamentos correspondientes.
  • Gestionar el sistema de tickets de soporte IT y ayudar al soporte de IT a cumplir los objetivos del acuerdo de nível de servicio.
  • Implementar diferentes servicios y software de IT.
  • Desplegar con antelacion las estaciones de trabajo y equipos de las nuevas contrataciones que asi lo requieran.
  • Dar mantenimiento regularmente, supervisar y solucionar problemas de todos los sistemas de las estaciones de trabajo en la empresa.
  • Instalar, dar mantenimiento, soporte y llevar el inventario del software y hardware de todas las estaciones de trabajo en la empresa.
  • Proporcionar un excelente servicio al cliente, a los empleados en sitio y remotos a traves de sesiones telefonicas y/o de escritorio remoto.
  • Asistir en el desarrollo de la infraestructura de redes y servidores.
  • Trabajar junto a los miembros del equipo para ayudar a las operaciones en las multiples ubicaciones tanto en Estados Unidos como en Mexico.
  • Realizar otras tareas segun se le asignen.
Requisitos;

Nível educativo:
Carrera terminada.

Habilidades computacionales:
Nível Avanzado en manejo de microsoft Office.

  • Experiência 1 año en areas de Tecnologias de la Informacion.

Nível de educación deseada:

Superior - titulado

Nível de experiência deseada:

Nível Experto

Función departamental:

Tecnología / Internet

Industria:

Tecnologia

Habilidades:

- it engineer
- infraestructura

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