Manager, Human Resources, Sr

hace 1 semana

Ciudad de México, Ciudad de México Qualfon A tiempo completo
MANAGER, HUMAN RESOURCES, SR.

Posted On:
Jun 22, 2023

Location:
Ciudad de México, Mexico DF, MX

Company:
Qualfon

  • Job Summary
    Duties & Responsibilities
  • Drives employee recruitment, engagement, and retention.
  • Owns human development policy, process, and procedure in a specific location or subset of locations.
  • Drives help forward the business in a collaborative and supportive manner.
  • Leads the Human Development practices and objectives that provide an employeeoriented, high performance culture emphasizing empowerment, quality, productivity, and ongoing development.
  • Responsible for the development and implementation of programs, processes, and metrics that support the achievement of the organization's business goals.
  • Develops the strategic plan for the site Human Development team to service the existing and future needs of the growing business in the assigned location(s)
  • Coach, develop and guide operations supervisors, managers, and other site leaders to help build, maintain, and plan for continual succession of highperforming teams
  • Partners closely with talent acquisition, payroll, training, quality assurance, and operations to support and drive the short
- and long-term success of the business, gaining credibility through sound action and positive contributions

  • Provide proactive solutions in employee relations that sets the tone for a healthy longterm relationship between site management and employees.
  • Quickly recruits and develops top talent to support the changing needs of the BPO business
  • Working with senior HD partners, develops and delivers a meaningful, productive, and positive onboarding and offboarding experience.
  • Directs the planning, monitoring, and appraisal of employee performance results
  • Understand Qualfon's employee benefits programs, and educate employees regarding benefits by studying and assessing benefit needs
- and trends and developing/delivering training to employees on best uses and practices

  • Help design, develop, and roll out appropriate employee communications to socialize initiatives, reward and recognize employees, and share key messaging at the site level.
  • Make recommendations for changes in programs, processes, and procedures that will have a positive impact on the business.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Develops, leads, and manages the local HD team in a productive and cohesive manner by counseling employees; planning, monitoring, and appraising job results.
  • Partners with HD leadership team in training, development, and mentoring HD Generalists, Sr. Generalists, and Managers to become effective site leaders and business partners
  • Demonstrates positive financial impact and return on investment from HD initiatives in terms of employee engagement and retention, internal communications, performance management, worker's compensation administration, leave of absence, etc.
  • Ensure legal compliance by monitoring and implementing applicable federal, state, and local reporting and recordkeeping requirements; conducting investigations; maintaining records; representing the organization at hearings as necessary and required.
  • Area of expertise (Skills)
  • Certifications / Advanced Studies Required_
  • Knowledge of applicable local, state, and federal employment law
  • Knowledge of standards and principles of human resource management, including but not limited to:
  • Standard compensation practices, including total rewards philosophy
  • Benefits programs and administration
  • Leave management processes
  • Talent acquisition and recruitment strategies
  • Human resource information systems
  • Diversity and inclusion practices
  • Other Skills and Experiences (Min)
  • Educational / Professional Qualifications and Experience_
  • Bachelor's Degree from an accredited institution in business administration, human resources management, or a related field.


 Certification
  • Senior Professional in Human Resources (SPHR) or SHRM Senior Certified Professional (SHRM-SCP)
  • Minimum of 7 years of previous management experience with 3 or more direct reports
  • Minimum of 7 years of broad human resources experience across multiple disciplines
  • Minimum of 7 years in a consultative human resources business partner capacity demonstrating outstanding listening, empathy, and risk management/mitigation/avoidance tactics
  • Minimum of 3 years supporting human resource and business functions in nearshore or offshore locations


 Education
  • Bachelor Degree

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