Payroll, People Service And Solutions Manager

hace 2 semanas


Oaxaca, Oaxaca, México Michael Page International México Reclutamiento Especializado S.A. De C.V A tiempo completo
Sobre nuestro cliente Swedish multinational corporation that manufactures household appliances

Descripción Main responsibilities are:
TRANSFORMATION Supports the implementation/refining of People Services and Solutions organization in Mexico.
Tasks include mapping, scope analysis, desktop procedures, roles transition, and recruitment for new positions.
Crucial role in configuring new systems and tools like Workday and HR Service Now.
Ensures PS&S organization is fully equipped and ready for the new environment.
Responsible for stabilizing the new organizational set-up and Workday usage in Mexico.

SERVICE DELIVERYAccountable for excellent customer-oriented services and adherence to Service Level Agreements (SLA).Also adopts a partnering approach to business needs.

Continuous performance management and implementation of corrective actions.
Ensures policies, guidelines, and processes support service delivery objectives.
Drives process excellence through internal and external analysis. SERVICE RELATIONSHIPEstablishes and maintains key client relationships at the country level.
Coordinates service performance reviews with internal clients.
Responsible for customer satisfaction measurement processes. TEAM MANAGEMENTEffective communication at all organizational levels.
Builds and develops a high-performing PS&S Team.
Drives individuals through significant change processes.
Ensures compliance with facility, time attendance, and legal requirements.
Contributes to PS&S forecasts, plans, and budgets. CONTINUOUS IMPROVEMENT & QUALITY ASSURANCEEnsures Team CI targets and objectives are met.
Promotes continuous improvement and focuses on quality and compliance.
Identifies and supports the implementation of improvement opportunities. KNOWLEDGE MANAGEMENTEnsures consistent documentation, storage, and updating of all processes and procedures.
Integrates a knowledge management mentality into PS&S.

Perfil buscado Candidate's profile:


Min 2 years' leadership expertise on autonomous positions requiring service delivery in area of People Data, Time and attendance and in-house Payroll in multinational company (production environment will be a plus)University/Business School or equivalentVery good understanding of entire Employee Lifecycle processes for white and blue collars environmentExperience in execution of payroll processes (in-house and/or outsourced payroll model)Knowledge of labor law, social security, and social law for MexicoExpertise in application of various HR tools (Case Management, HR Portals, Chatbot, Knowledge Management tools, Digital signature tools, E-archiving tools)Knowledge of Workday or equivalent toolsKnowledge of Payroll System (TRESS) will be a plus.

Fluent English Qué Ofrecemos Christmas bonusSavings fund: 8% first year, increasing to 10% thereafterFood vouchersWeekly attendance bonus Life insuranceMajor medical expense insurance5 personal days per yearAnnual bonus of 10-20%
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