Value Stream Manager
hace 2 semanas
Date Posted:
Country:
Mexico
Location:
LOC5019:
Carrier - UTEC, Carretera. Villa de García Km 3.0, Santa Catarina, 66350 Mexico
Profesional bachelor degree
- Ingeniería Industrial, IMA o cualquier ingeniería afín al área.
- Maestría en Administración, Operaciones o Logística (Deseable)
- Por lo menos 5 años:
- Procesos Productivos
- Planeación
- Logística
- Servicio al cliente
- Gestion de la Calidad (Producto)
- Aministración de Proyectos (Enfocado a cliente, Nuevos Productos, incremento de OTD)
- Excel Advanced
- ERP ́s SAP
- Advanced English (Comunicación con clientes y area de negocios interno)
- Gestionar y administrar al equipo de Customer Service para asegurar que se cumplen en tiempo y forma las expectativas del cliente
- Tomar juntas de escalaciones de clientes para dar claridad a sus requerimientos y expectativas.(OTD, Comunicación, MFA etc )
- Coordinar al equipo interdisciplinario en la cadena de valor con el fin de establecer estrategias y acciones eficientes para cumplir con los objetivos de la Unidad de Negocio
- Realizar revisiones periódicas del desempeño en el servicio, para abordar y resolver problemas de los clientes y esquemas para mejora de OTDE y MFA.
- Cumplir con los programas corporativos
Carrier is An Equal Opportunity/Affirmative
Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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