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Digital Business Manager
hace 3 meses
Stefanini
Group somos una empresa multinacional de tecnología presente en más de 42 países, con más de 35 años en el mercado mundial. Nuestro Propósito Transformador es **Co
- Creando Soluciones para un Futuro Mejor**, pues entendemos el valor de co
Responsabilidades y atribuciones
Profesional para Digital Workplace con estudios relacionados a tecnologías de la información que gestione la entrega de multiples servicios de TI desde el diseño, implementación, ejecución y finalización, asegurando cumplimiento contractual.
Experience- Gestión de servicios de TI
- Gestión de personal
- Gestión de proveedores
- Cumplimiento de KPIs y SLAs
- Asegurar el cumplimiento de contratos
- Sesiones con clientes a nível gerencial y directivo
- Trabajo directo con áreas transversales (RRHH, Procurement, Reclutamiento, Legal, Finanzas, Infraestructura, etc)
Requisitos y calificaciones
Skills:
- Inglés avanzado conversacional y escrito
- Resolución de problemas complejos
- Organizado y colaborativo
- Enfocado a resultados
- Análisis y reportes
- Alto sentido de urgencia
- Prácticas ITIL
- Servicios de Soporte remoto y en sitio L1 y L
- Métricas de calidad, CSAT y NPS
- Definición de objetivos y evaluación de personal
- Herramientas ITSM
- Provisiones de ingresos y egresos
- Gestión de riesgos e incidencias
Somos una empresa global con 35 años de experiência en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiência de usuario (UX).
Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad.
También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.
Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.
