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Support Agent
hace 3 meses
We enjoy what we do, and we are committed to improving moviegoers' cinema experience. If you live in Mexico City, join us as a Helpdesk Support Specialist.
Key Responsibilities
- Investigating and resolving problems that arise with our software at a 1st level
- Investigating and determining issues not concerning Vista such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st level
- Using SQL Server and SQL statements to assist with problem solving
- Escalating problems with the proper parties when it cannot be easily resolved during 1st level troubleshooting this includes opening support tickets with 2nd level support with all necessary logs and supporting information
About Vista
Vista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, over 25 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.
We have offices and subsidiary companies in Mexico City, Los Angeles, Sydney, London, Amsterdam, Cape Town, Shanghai and Kuala Lumpur.
We continue to innovate and build our reputation as one of the best New Zealand tech companies to work for.
Requirements:
Qualifications and experience:
- Strong clientfacing skills
- Solid task management and understanding of assigned priorities
- Excellent written and verbal communication skills and excellent command of the English language
- Bachelor's degree in an IT or Computer Science related field or minimum 1 year experience in a handson IT role (support analyst, software or similar)
- Interest in the cinema industry
Mexico City resident
Benefits:
Our people share a passion for technology and cinema, and we have built a team that enjoys what it does.
We have a range of benefits that include:
- Food coupons
- All law benefits and better
- Medical Insurance
- Salary offer MXN 14K gross
- Hybrid Scheme