Manager End User Computer
hace 7 días
Description
:The End User Computing Jr. Manager, manages and oversees the development and maintenance of NMEX End User Computer policy and strategy that defines the enterprise services. Manages and oversees day-to-day operation and effectiveness of End User programs and initiatives. Sets policy and direction for assuring Nissan ́s systems and information. Manages and leads development, implementation, and enforcement of organization-wide End User Computing standards, baselines, and procedures in compliance with policy and ensuring the business continuity.
Key Responsibilities:
Maintain the functionality and operation of End User Computing services to ensure the availability and continuity of operation of the business. Manage and coordinate the End User services to ensure the operation and correct working of all end users operation. Ensure the timely and effective attention to users requirements and requests from all areas. Follow up of problems, root cause analysis and resolution for the incidents in the NMEX End User Computers. Promotes and follows the creation, execution and operation of improvement projects for end user services that improves and support the operation of the business. Supervise and follow up for End User Computing providers and key suppliers to ensure SLA's and adequate delivery of the services. Manage and coordinate the NMEX End User services to ensure the operation and correct working of all end users operation. Team management and supervision in different geographical locations and specialties. Establishes end user necessities and requirements, as well as service monitoring practices for all platforms across the enterprise. Manages and oversees maintenance of Nissan's end user services as well as call center operation. Manages staff. Recommends: hires, transfers, terminations, salary adjustments, performance standards and reviews. Plans, develops and controls moderate to large project/product budgets across different fiscal years. Creates the End User Computing roadmap and future state of the services.Education/Certifications:
Bachelor's degree in Information Systems, Telecommunications, Electronics, Engineering or equivalent work experience
Previous Work Experience:
At least 5 years of experience in user support areas management as well as User Support call center administration in complex environments with different vendors and technologies and distant geographic locations.
Other Knowledge, Skills and Abilities:
Skilled at communicating in English and Spanish to different audiences and stakeholders at every level of the organization. Strong technical writing skills in both English and Spanish languages. Ability to successfully manage complex projects with numerous stakeholders across the organization. Ability to solve complex problems in a dynamic and fast environment. Ability to build and maintain relationships across diverse teams. Proficient at handling technical and security related topics. Working experience in: IT, help desk, user support, attention to clients Extensive experience in help desk, End User Services, negotiation with users, computer support. Technical/financial knowledge Subject matter expert in User Satisfaction, User Support, Computer Support, Help Desk, SLA's, KPI's Team building and management, Diverse Geographic teams and infrastructure, vendor management, SLA Management, Service providing, Budget Management, Roadmap creation. IT Best practices in: ITIL, COBIT, Microsoft Certifications or related.Language : English- Independent Use
Computer Skills:
Strong knowledge of Windows OS (Multiple version End Users ) . Office advance knowledge Computer local domain services skills (TCP/IP, AD, DNS, DHCP, SCCM, GPO Management, Power shell scripting)Competencies:
High Client Focus and negotiation. Skilled at balancing competing interests and requirements to deliver a working product. Careful attention to detail and problem solving, as well as root cause analysis. Ability to analyze and articulate implications requirements and problems. Experience in managing a geographical diverse team. Aguascalientes Aguascalientes Mexico-
Manager End User Computer
hace 7 días
Aguascalientes, Aguascalientes, México Nissan Motor Iberica SA A tiempo completoManager End User Computer page is loaded Manager End User Computer Apply locations Aguascalientes, Aguascalientes - Mexico time type Full time posted on Posted 7 Days Ago job requisition id R General Description:The End User Computing Jr. Manager, manages and oversees the development and maintenance of NMEX End User Computer policy and strategy that defines...
-
Manager End User Computer
hace 7 días
Aguascalientes, Aguascalientes, México Nissan Motor A tiempo completoDescriptionThe End User Computing Jr. Manager, manages and oversees the development and maintenance of NMEX End User Computer policy and strategy that defines the enterprise services.Manages and oversees day-to-day operation and effectiveness of End User programs and initiatives. Sets policy and direction for assuring Nissan s systems and information.Manages...
-
Manager End User Computer
hace 7 días
Aguascalientes, Aguascalientes, México Nissan A tiempo completoGeneral Description:The End User Computing Jr. Manager, manages and oversees the development and maintenance of NMEX End User Computer policy and strategy that defines the enterprise services. Manages and oversees day-to-day operation and effectiveness of End User programs and initiatives. Sets policy and direction for assuring Nissan's systems and...
-
Euc Specialist
hace 7 días
Aguascalientes, Aguascalientes, México Nissan A tiempo completoSummary:The End User Computing Specialist manages and oversees day-to-day operation and effectiveness of End User programs and initiatives. Coordinate the provision end user tools required for end users to ensure de operation continuity. Manages and leads development, implementation, and enforcement of organization-wide End User Computing standards,...
-
Community Association Manager
hace 7 días
Aguascalientes, Aguascalientes, México Gordian Staffing A tiempo completoDescription:Gordian Staffing, A New Way of HR.We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.Our client has years of...
-
Plant Manager
hace 7 días
Aguascalientes, Aguascalientes, México Eaton Corporation A tiempo completoEaton's IS VEH VGNA division is currently seeking a Plant Manager. Relocation within Mexico is available.What you'll do: Eaton's Vehicle Division is currently seeking a Plant Manager to join the team based at our Aguascalientes, MX manufacturing plant. Relocation assistance within hiring country is offered. The Aguascalientes, MX site has 600+ dedicated...
-
Senior Product Development Manager
hace 6 días
Aguascalientes, Aguascalientes, México Benchmark Gensuite A tiempo completoPosition: Senior Product Development Manager Location: AguascalientesJob Id: 872 # of Openings: 1 Senior Product Development Manager Full Time | Hybrid Innovate with Benchmark Gensuite as a Senior Fullstack Development Manager Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in...
-
Senior Product Development Manager
hace 7 días
Aguascalientes, Aguascalientes, México Benchmark Gensuite A tiempo completoPosition: Senior Product Development Manager Location: Aguascalientes Job Id: 872 # of Openings: 1 Senior Product Development Manager Full Time | Hybrid Innovate with Benchmark Gensuite as a Senior Fullstack Development Manager Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring...
-
Aguascalientes, Aguascalientes, México Reclutamiento IT A tiempo completoVacante para la empresa Reclutamiento IT en Aguascalientes, Aguascalientes:Partner ISTQB con más de 15 años de experiência en fábrica de software, desarrollo e integración para Mexico, Latam y EEUU, con mucha capacitación, certificaciones y muy buen ambiente de trabajo, buscamos para nuestro equipo un ingeniero de pruebas manuales bilingüe en esquema...
-
Operations Superintendent
hace 7 días
Aguascalientes, Aguascalientes, México Wallenius Wilhelmsen A tiempo completoOverview:Are you excelent at building relationships with both customers and employees? Safety and operational excellence are a way of life for you? As a key member of the WW management team, you will support the General Manager and Operations Manager in our fast-paced Vehicle Processing Center (VPC).Job Description:Dynamic Career Opportunity with Wallenius...
-
Product Development Manager
hace 7 días
Aguascalientes, Aguascalientes, México Benchmark Gensuite A tiempo completoProduct Development ManagerFull Time | HybridAguascalientes, MXInnovate with Benchmark Gensuite as a Product Development ManagerEveryone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you'll be helping customers throughout...
-
Business Application Sr. Manager
hace 6 días
Aguascalientes, Aguascalientes, México Nissan Motor Corporation A tiempo completoJob DescriptionJob SummaryThe Senior Manager will be responsible for leading all tactical solution delivery in support of Nissan's internal digital transformation of our corporate functions as well as leading the technology and data streams for our employee engagement transformation across the whole of the Americas Region. The Senior Manager will partner and...
-
OT&MES Techinician
hace 6 días
Aguascalientes, Aguascalientes, México Continental A tiempo completoDescripción del empleo Install and maintain the Production computer systems in an operational and efficient manner and participate in their design. Must have advanced knowledge of computer hardware, operative systems and programming languages (c#). Ensure compliance corporative guidance of cybersecurity on OS's. Responsible of understanding and...
-
IT Support Analyst
hace 7 días
Aguascalientes, Aguascalientes, México Bosch A tiempo completoDescripción de la empresa Bosch was founded in Stuttgart in 1886 by Robert Bosch and for over 130 years has been distinguished by a unique corporate culture based on solid values that drive us to improve every day. Our products, present in a wide variety of lands, contribute to improve the quality of life of millions of people. Descripción del empleo...
-
QA Automation Engineer
hace 6 días
Aguascalientes, Aguascalientes, México Alcon A tiempo completoSummary of Position:The Test Expert will work closely with the Product Owner(s) and solution teams on defining User Story test criteria, authoring test cases, executing various phases of testing (including OQ/PQ & regression), and automating test cases whenever possible, with the goal of producing a high-quality solution and the best user experience possible...
-
Product Development Manager
hace 7 días
Aguascalientes, Aguascalientes, México Benchmark Digital Partners LLC A tiempo completoInnovate with Benchmark Gensuite as a Product Development Manager Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you'll be helping customers throughout the business community empower informed decision making,...
-
Supplier Manager Iii
hace 7 días
Aguascalientes, Aguascalientes, México Rackspace A tiempo completoThe Supplier Manager III is responsible for managing the vendor relationship, and contract negotiations, and works as a business partner with the company's departments. Serves as the sole interface between the internal customer, the Rackspace strategic sourcing team, and suppliers to ensure that sourcing needs are met.Work Location: Remote - Fluent,...
-
Facilities and Services Jr Manager
hace 7 días
Aguascalientes, Aguascalientes, México Nissan A tiempo completoResponsible for the operation and proper functioning of a HQ with +1.7k employees in Aguascalientes and CDMX, as well as the management of all the general services. Coordination of all the car fleet for the management team and internal use (+400 cars). Creation and implementation of strategies to improve employee engagement and cost reduction. Budget...
-
Supervisor de TQM
hace 7 días
Aguascalientes, Aguascalientes, México Nissan Motor A tiempo completoEl administrador de conectividad digital realiza la gestión de compra, asignación, reasignación y bajas de productos de digitalización asignados a los empleados de Manufactura NMEX, así como proponer estrategias de integración de herramientas de conectividad en los procesos de producción, alineados con la política de Digital acceleration Administra...
-
Purchasing Quality Automotive Manager
hace 7 días
Aguascalientes, Aguascalientes, México Bosch Group A tiempo completoCompany Description Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe.Welcome to BoschJob DescriptionGroup management of the M/PQA-AguP with the...
