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About AXA Group Operations
Under the leadership of the Group COO & CEO of AXA GO, AXA Group Operations covers the

following divisions:

• Group CIO
• Group Technology Operations
• Group Security
• Group Emerging Data & Technology
• Group Procurement & Sourcing
• Group Operations Transformation
• Strategic Programs, Group Operations Finance
• GO General Secretary and Risks
• AXA GO BO (legal entity: AXA Business Services)

AXA Group Operations operates across more than 15 countries; and comprises around 7000 staff
members.

Role Purpose
Relationship Management

• Ensures a close relationship management with Product teams and Entities, focused on

Product specificities and serves as a key contact for GO product teams

• Regularly collects customer requirements and feedbacks to ensure improvement and

contribute to product roadmap

• Collaborate with the product development teams to bring business requirements of the

Entities

• In synchronization with the Account Manager, manage and follow up product related

escalations by the local Entities in collaboration with the Product and Service Delivery and

Service Management teams (not by-passing the MIM process)

• Provide advisory & Consulting (Contribution/Help on program/project/issues). The PBP also

needs to capture knowledge from the Products, Program, Projects to be able to play this role

Product lifecycle contribution - local context

• From a product perspective, understand the GO & Entity Tech, Data and Security Program

strategy & Product Family roadmaps and how this translates into local context

• Having more local context (being technical and functional) of the Entity, the PBP is

contributing to identify interdependencies within GO programs, GO / Business projects, and

Product Families and feed into the Product lifecycle process

• In collaboration with Product teams and Account Managers, promote GO Products in the

Entities and support the Product adoption, de-commissioning and refresh where needed

• Supports GO / Entity's Product technical debt management and escalates where needed
• Help Entities to understand Product licenses coverage and licenses models (Silva, CESAME....)
• Support and explain nonfunctional aspects such as contractual management, target

operating models, service levels and compliance requirements (with the support of the

Account Manager when required)

Volume and Price item activities

• Support the Account Manager in the Product volume alignment processes (including licenses

when relevant)

• The PBP works with the Product teams to undertake a volume trend analysis and ensure a

sanity check of the data and clarify accordingly

• Supports Product Team(s), Finance and Account Manager with the explanation of products

price items (Volume, licenses)

Internal

Leadership Capabilities
Business and functional skills

• Strong knowledge of specific Product family GO strategy, Tech and Data roadmap,

objectives, organisation and policies

• Deep understanding of the AXA GO Product catalogue, focused on a specific Product

family

• Where relevant, a good understanding of insurance business needs/challenges of the

Opco in the short and long term

• Client focused and service minded with strong business & commercial thinking
• Understanding of local regulation and imperatives on Risk and Control, Legal and

Governance, Compliance and Data Privacy regulations and rules

• Understanding of the Product pricing model
• Strong understanding of GO Operations activities project / program delivery

Interpersonal skills

• Excellent communication skills, with the ability to build trustful relationships at all levels
• Excellent listening and strong communication and presentation skills, an ability to

way that facilitates understanding

• Very strong collaboration skills
• Capacity to speak up assertively and put good and bad messages on the table in the

interest of the Group operations local legal entity, Group Operations or AXA Group /

Entity

• Strong team player, including ability to work in multicultural team with limited or no

hierarchical structures amongst them

• High motivation and ability to work under pressure and autonomously
• Excellent English communication level

Leadership skills

• Proven capacity to lead the change in a context of transformation to reach a higher level

of simplification and efficiency

• Capacity to take ownership towards concrete results with a handson and pragmatic

attitude

• High level of personal accountability and strong commitment

Strategic Vision

• Effectively communicates the GO vision & goals regarding Product families

Your Profile

Education & Experience

• Strong IT background
• Experience of working in a complex global Organization
• Good understanding of Group Operations Governance
• Good understanding of GO financial, project and product processeS

About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in

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