Cyberark Support

hace 2 semanas


Ciudad de México, Ciudad de México Santander A tiempo completo
CyberArk Support

Country:
Mexico

WHAT YOU WILL BE DOING

Responsibilities and Duties:

  • Work on cloud/infrastructure transformation initiative to implement best in class PAM solutions (identity governance, zero trust and privileged access management) for OnPrem & Cloud environment
  • Support the development & execution of an objective & keyresult driven product roadmap
  • Develop & execute the capabilities necessary to monitor & proactively manage the health of CyberArk products

Qualifications:

  • 3 years using your expertise in CyberArk and background in identity and privilege access management, evaluate/update and make recommendation for the CyberArk installation.
  • Review, update, install, and train others on the features and best practices of CyberArk, creating a secure, sustainable and highly automated environment that meets company' s requirements across all onprem and cloudbased footprints.
  • Working with the team, identify the tools and techniques to translate the company' s needs and future goals into a plan that will enable secure and effective solutions.
  • Automate processes across the CyberArk products
  • Monitor CyberArk and support any break/fix, upgrades, patches, and performance or integration related issues.
  • Create automated periodic reports as required, and address any discrepancies found.
  • Support critical CyberArk functions, including maintenance, patch identification and publication, and upgrades of CyberArk and related modules.
  • Maintain responsibility for privilege user incident management support, user acceptance testing of privilege accounts, load testing, performance testing, and validation testing of the CyberArk solution.
  • Maintain & support CyberArk on a daily basis from a tier 3 standpoint, troubleshooting Vault, CPM, PTA, PSM, and PVWA issues as required
  • Resolution of tier 3 trouble tickets including password rotations, password malfunctions, account creations, account changes, scheduling.
  • Installation of CyberArk vault including multiple CPMs, PVWAs, and as built documentation
  • Collaborate to define access control, user entitlements, and user access policy management
  • Work with development teams on integration with CyberArk
  • ITIL knowledge (Incident Management, Problem Management, Change Management and Release Management)

Soft Skills

  • Excellent written and verbal communication (Spanish&English)
  • Ability to work with clients and technical staff to assist in root cause analysis
  • Work well under pressure and timelines to produce results
  • Team Work.


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