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Service Agent I

hace 3 meses

Toluca, México FedEx Express LAC A tiempo completo

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface._x000D_ _x000D_ Assists customer by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service.

Types or otherwise prepares various operations reports. Handles customers with packages in cage. Maintains and audits records and files as assigned (airway bills). Review airway bills and register as necessary.

Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.

Provides administrative and clerical support to Station Ops Manager. Interfaces with customers on customs related issues. Maintains neat and clean appearance of the workplace/front counter, self and uniform. Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads.

High School degree/Equivalent. Previous clerical or customer service experience in a service environment. Good general office skills required including typing, filing and computer literacy. Excellent communication, organizational and human relations skills. Clear and articulate speaking voice. Clean cut and neat appearance. Ability to successfully complete the Reading, Listening, Sorting and Math sections of the Basic Skills Test. Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment. Spoken and written fluency in local language and demonstrated basic English language. Able to work variable shifts.

A FedEx é regularmente nomeada entre uma das marcas mais valiosas e admiradas do mundo.

Alguns de nossos prêmios recentes incluem:
2020 Empresas Mais Admiradas do Mundo (14o);
2019 Melhores Lugares para Trabalhar da Fortune (15o);
2019 um dos "Melhores Empregadores para a Diversidade" da Forbes;
2020 FedEx LAC incluída na classificação das Melhores Empresas para Trabalhar na América Latina do GPTW (24o);
2021 FedEx México foi incluída no Ranking GPTW pelo 18o ano consecutivo;
2020 FedEx México recebeu a Certificação CEMEFI pelo 13o ano consecutivo, endossando a FedEx como uma empresa socialmente responsável;
2021 A FedEx Chile foi recertificada com Giro Limpio, selo da Agência de Energia Sustentável que visa melhorar a eficiência energética do setor de transporte terrestre, reduzindo o consumo de combustível e as emissões de gases de efeito estufa;
2019 FedEx Uruguai selecionada pelo GPTW entre as 5 melhores empresas para se trabalhar.

Veja as oportunidades de emprego atuais ou pesquise critérios específicos para encontrar empregos que correspondam aos seus interesses.