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Service Desk Agent

hace 2 meses

Tláhuac, Ciudad de México Grupo SONDA A tiempo completo
Join our SONDA team


If you are looking for a new challenge to innovate and transform the future, then we want you to be part of our team.

Join our leading Latin American company in IT services, a place where you can boost your career, acquire knowledge and develop professionally.


We are looking for a SERVICE DESK AGENT, whose main objective will be to provide first-level customer support in SONDA México.


Activities:

  • Provide support and technical assistance to users
  • Provide Technical support, delivering and recording all the necessary information to meet the internal requirements of the company and its clients.
  • Provide the client with technical assistance by solving their incidents
  • Manage all necessary actions to resolve the problems

Requirements:

  • Service Desk and ticket system experience required (Service Now, Remedy, Service manager, etc)
  • Experience managing service SLA's
  • Inbound call experience.