Renewal Specialist
hace 4 meses
Tláhuac, Ciudad de México
TigerConnect
A tiempo completo
TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely.
More than 8,000 healthcare organizations trust us to deliver enterpriseready solutions, making this possible with the right group of dedicated, thoughtful trailblazers.Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect.
We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
What You'll Be Doing:
Work closely with Customer Success and Account Management teams to develop and implement effective renewal strategies, using insights from customer health scores, utilization trends, and feedback Drive the renewal process, including scheduling and conducting meetings to discuss value realization, present renewal options, and finalize next steps Maintain accurate records of all customer interactions, renewal statuses, and contractual details in Gainsight, ensuring transparency and uptodate information Identify potential churn risks through effective questioning, handle objections, and negotiate terms to secure renewals Manage the endtoend renewal and forecasting processes, ensuring timely discussions, negotiations, and closures Confidently handle conversations about financials with customers, including discussing price adjustments and multiyear commitments Keep customers informed throughout the renewal process, addressing concerns, and aligning on expectations Employ a humancentered approach, understanding and advocating for customer needs while positioning TigerConnect as a key partner in their success What You Bring:
- 2+ years in a customer
- facing role within the SAAS industry
Best Places to Work
in Los Angeles (2022), as well as on the list of
Best Paying Companies
(2022) with the
Best Perks & Benefits
We were also honored to be named to Inc. 5000's list of
Fastest Growing Companies