Senior Cisco Network Administrator

hace 1 semana

Ciudad de México, Ciudad de México N-iX A tiempo completo

About our customer:

Our customer plays a critical role in establishing itself as a strategic, trusted business advisor to its clients.

Through high-value service offerings in IT Service Strategies, they create a differentiated client experience consistent with its mission of delivering creative, flexible, and innovative solutions.


Job Summary
We are seeking a highly motivated and skilled Cisco Network Administrator to join our team.

In this role, you will be responsible for the day-to-day operations, maintenance, and security of our client's Cisco-based network infrastructure.

You will troubleshoot and resolve network issues, implement new technologies, and ensure optimal network performance for all users.

Responsibilities:

  • Configure and manage Cisco routers, switches, firewalls, and other network devices.
  • Monitor network performance and troubleshoot connectivity issues.
  • Maintain and configure network security policies and procedures.
  • Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.
  • Develop and document common tasks to share expertise, streamline procedures, and enable automation opportunities.
  • Communicate effectively with clients via phone and in meetings, addressing their inquiries and concerns.
  • Resolve network incidents of low to medium complexity, employing efficient troubleshooting techniques.
  • Identify issues requiring higherlevel expertise and escalate them to the appropriate support tier.
  • Participate in an oncall rotation to provide technical assistance during nonprime business hours.
  • Stay up to date on the latest Cisco technologies and best practices.

Day to Day Activities:

  • Provide Level2/3 support and troubleshooting to resolve issues
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
  • Perform Moves, Adds, Changes, and Deletes as required
  • Updating knowledge base articles
  • Creating and modifying reports and dashboards
  • Handling service requests and improvement requests
  • Collaborating with Client Success Managers on reports

Technical Skills and Experience:

  • Minimum of 3 years of experience as a Cisco Network Administrator or equivalent role.
  • Strong understanding of Cisco networking concepts and technologies.
  • Proven ability to troubleshoot and resolve network issues.

Required Standard Skills:

  • Excellent analytical and problemsolving skills.
  • Strong communication and collaboration skills.
  • Ability to work independently and as part of a team.
  • Excellent verbal and written communication skills, including the ability to listen and communicate well with clients
  • Ability to develop rapport with internal technical staff and leadership, excellent interpersonal skills
  • Selfstarter, selfmotivated with the ability to work with mínimal supervision
  • Excellent time management, planning, and organizational skills
  • Creativity and ability to think outsidethebox while defining sound and practical solution

Certifications:

  • CCNA Certification Required
  • Additional Cisco certifications a plus.

We offer:

  • Flexible working format remote, officebased or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Paid vacation days, sick leaves, and days off
  • Healthcare & Sport program
  • Medical insurance
  • Memorable anniversary presents
  • Corporate events and team buildings

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