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Compensation/benefits Services Professional

hace 3 meses

Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo
The
Compensation/Benefits Services Professional will provide functional expertise and specialized administration of compensation & benefits. They will own and deliver continuous improvement, vendor management, operational reporting, and service management. They will interface with Business HR and CoEs to continuously improve services.

Key Deliverables

  • Execute compensation processes between grade local to F, adhoc payments & BYOD for the US/CAN.
  • Research, analyze, and resolve benefit issues or inquiries escalated by the Customer Service Rep./Functional Specialists and other stakeholders for the US/CAN;
  • Work together with the Business HR and audits AIP Bonus Plan, request changes if necessary;
  • Analyze job evaluations, administer equity reviews, job reclassifications, compensation adjustments, offcycle salary increases and market pricing;
  • Administer benefits including eligibility audits, new hire and new enrollment audits, termination, and life event changes, benefits reimbursement, only for the US/Canada;
  • Assist with the benefits transfer process for employees transferring in and out of state or country (only for Canada);
  • Manage retirement, retirement plan administration, quality control audits oversight, and implementation on plan design changes for the US/Canada;
  • Work with vendors to plan, administer, and resolve benefit, and retirement for the US/Canada;
  • Work together with the Business HR and CoE to continuously improve compensation & benefits administration processes, procedures, and technologies;
  • Manage Benefits, Achieve Recognition and Global Mobility Invoices payment and follow up of each payment (Benefits only for the US/CAN);

Desired behaviors and attributes:

  • Experience in compensation & benefits administration
  • Demonstrates knowledge of employee compensation & benefits
  • Exhibits knowledge of HR operations
  • Possesses working knowledge of HR policies, practices, and procedures
  • Knowledge of general HR transactions
  • Prior experience with data management processes
  • Ability to handle multiple requests in a timely manner
  • Ability to manage complex requests within tight deadlines
  • Ability to resolve conflicts and mitigate difficult issues
  • Excellent analytical and problem solving skills
  • Excellent organizational skills
  • Strong attention to detail
  • Strong customer service focus
  • Strong interpersonal and listening skills
  • Strong communication skills
  • Effectively manages ambiguity
  • Ability to maintain objectivity under pressure
  • Ability to handle confidential and sensitive information

Knowledge, Skills, and Requirements:

  • University Degree or equivalent experience in a related field
  • 12 years service center experience with direct customer interaction
  • Familiar with total rewards tools and processes preferred
  • Proven time management skills, and a strong sense of urgency
  • Ability to quickly comprehend requirements and carry out transactions in accordance with set standards
  • Ability to establish effective professional working relationships
  • Problemsolving skills and a customer service orientation
  • Able to run reports and interpret data to conduct analysis
  • Consistent exercise of judgment and escalation as necessary to resolve problems
  • Strong work ethic, integrity and personal accountability
  • Strong communication and interpersonal skills and a collaborative team spirit
  • Proficient use of applicable technology and MS Office
  • Demonstrated ability to communicate verbally and in writing
  • Multilingual fluency: English (required) plus one or more of the following: Spanish, Portuguese
  • Limited travel
  • May require nonstandard work hours

Relocation Available:

No