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Customer Quality Manager
hace 1 semana
Job Summary:
Supports the plants in the implementation of the requirements for quality and warranty management.
Is responsible for the commercial processing of warranties and supports the contractual coordination with the customer.
Has the right to obtain complete information about all quality-relevant processes within Grammer in cooperation with the customer and to block products and processes in the event of deviations.
Duties & Responsibilities:
Central main point of contact for quality and warranty issues of the assigned customers and internal departments worldwide
Support of the plants in case of complaints (P1, P0), on site at the customer's site or in the plants
Manages the handling of larger complaints (P1, P0), on-site at the customer's site or in the factories
Ensures that complaints are dealt with sustainably in accordance with VDA 8D (GPQ / GC8D) & processed on time
Support in the invoice audit of customer charges resulting from warranty and complaint failures
Supporting plants in customer communication and meeting quality requirements at all stages (mainly in critical and cost-intensive cases)
Support of the plants from the late project phases (at the latest at the 's), on-site at the plants (mainly in critical and cost-intensive cases)
Support of the plants in case of customer escalations (Level 1&2)
Leading customer communication during customer escalations (Level 3)
Responsible for the monthly report for the assigned customers
Implementation of customer-related quality offensives / initiatives
Support of complaint costs negotiations with the customer
Supporting plants in customer audits
Support for external audits (e.g. IATF)
Support in the tracking of PPSCs (Potential Product Safety Concerns)
Education and Experience:
*5 years as min. of particularly extensive professional experience in automotive Industry.
*Technical Management of the Customer Quality Specialist
*Fluent English
*Technical and detailed knowledge of the materials, procedures, products and processes used;
Business English; User knowledge for Microsoft applications (Word, Excel, PowerPoint)
Expert knowledge of the problem management process according to VDA incl. the core tools (PDCA, Ishikawa, 5 Why).
*Availability to travel with frequency.
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